Currently we have to save the change record first before the UI Action for approval requests is visible,This makes sense, as there are some fields, that are only mandatory when approval should be requested - but those are not important as long the st...
Morning All,We have a script running on our change form that is used to send notifications to all customers that have a service offering that is dependent on the CI on the change.I've included the script below, it is basically pulling out all the cus...
Dear all, When we define a client script on record producer of type onSubmit Q1 : Does this script is executer before record gets submit, at same time record gets submit, or after record gets submit and recorded ? Q2 : I am calling my record produ...
Hi All, I am creating a catalog request by a business rule. Now the problem is scipt is automatically setting 'opened by' & 'requested for' by script writer's user id. How can I set requested for & opened by in request, RITM, Task when catalog is cre...
Find out how the REST API Explorer can speed up your integrations development. While we've used the REST API Explorer as a debugging tool in several previous episodes, we've never really sat down and shown you what it can do. Quick tip: Preparing yo...
Hi All, I want to have knowledge about Spanish Language plugin Enablement. If i activate this plugin what will change in my tool?How can i test it?Do i need to take care of anything specific? Please guide !! Regards, Geet
Hello,My organization is relatively new to ServiceNow, just implemented our instance in July. I am looking for assitance in allowing ITIL users to add an additional approver to the RITM due to no response from the original approver. I have been r...
Hi All, I think I need to use a script include in reference qualifier field on the catalog variable of a lookup select box. We don't have any catalog variables to date that have done that, so I'm not sure the syntax in the script include and the ref ...
Hello, How to change the color of Page: sc_cat_item in Service Portal.
Hi all,does anyone have any documentation regarding the "List Client Scripts" and "List Server Scripts" ?I found them in Embedded lists, but not sure how to use them / what's the context, if there is any return value in server script and so on....
I have an application that has a workflow behind it. The Process flow has 6 states. The states are Analyze, Schedule, Code, QA,UAT,Stabilize. There are Related lists for Code,QA,UAT tasks. All the child tasks are on same table. When the coding child ...
Is there an easy way to merge user accounts together? We have an AD integration for users, however our ServiceDesk here has the ability to create users if they can't find them in the system. We've ran into some duplicate users(which have records as...
Hi guys, I create 4 new notifications(ICFR (SOX) Classification Elevated, ICFR (SOX) Classification Lowered, SOC Classification Elevated, and SOC Classification Lowered), I notice it automatic added them in Notification Preferences as default subscri...
I am trying to pass a variable into a comments/additional comments of a new incident as part of a workflow >>gr.setvalue('comments', current.variables.comments); I can get all my other variables to pass through find, but no luck reaching this field...
I created a Before Insert/Update Business Rule on the Customer Updates (sys_update_xml) table a couple years ago which worked great. But I noticed about 6 months ago or so that the Business Rule stopped firing. I did some testing and it appears tha...
