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Forum Posts

Save & Request Approval UI Action on Change

Currently we have to save the change record first before the UI Action for approval requests is visible,This makes sense, as there are some fields, that are only mandatory when approval should be requested - but those are not important as long the st...

ui action.JPG
Zod by Giga Guru
  • 2639 Views
  • 5 replies
  • 0 helpfuls

Adding the watch list to an array

Morning All,We have a script running on our change form that is used to send notifications to all customers that have a service offering that is dependent on the CI on the change.I've included the script below, it is basically pulling out all the cus...

Dubz by Mega Sage
  • 3636 Views
  • 6 replies
  • 2 helpfuls

Record producer client script onSubmit

Dear all, When we define a client script on record producer of type onSubmit Q1  : Does this script is executer before record gets submit, at same time record gets submit, or after record gets submit and recorded ?   Q2 : I am calling my record produ...

wakespirit by Kilo Guru
  • 2636 Views
  • 10 replies
  • 0 helpfuls

Resolved! Spanish Language Enablement

Hi All, I want to have knowledge about Spanish Language plugin Enablement. If i activate this plugin what will change in my tool?How can i test it?Do i need to take care of anything specific? Please guide !! Regards, Geet

geet by Tera Guru
  • 4641 Views
  • 17 replies
  • 7 helpfuls

Resolved! Allowing ad-hoc approvers on RITM

Hello,My organization is relatively new to ServiceNow, just implemented our instance in July.   I am looking for assitance in allowing ITIL users to add an additional approver to the RITM due to no response from the original approver.   I have been r...

jettsteriam1 by Kilo Contributor
  • 3577 Views
  • 8 replies
  • 1 helpfuls

List Client & Server Scripts on Embedded list

Hi all,does anyone have any documentation regarding the "List Client Scripts" and "List Server Scripts" ?I found them in Embedded lists, but not sure how to use them / what's the context, if there is any return value in server script and so on....

Can I merge user accounts?

Is there an easy way to merge user accounts together?  We have an AD integration for users, however our ServiceDesk here has the ability to create users if they can't find them in the system.  We've ran into some duplicate users(which have records as...

booher04 by Tera Guru
  • 4271 Views
  • 1 replies
  • 1 helpfuls