Hello, Can anyone please help me out to understand the purpose of giving Certification role ? We have few ESS user with no roles how are the Managers and if the Managers team user contains ITIL role / if we assign ITIL role to any user and whose mana...
Hi Experts, Please help I have written an advance query in my business Rule for user table. As per my requirement. If a user is a 'Full Time User' and the county code of the location is "United States of America. It should enter the if Statement. It ...
Hello All, I have created an if condition in my workflow script to check of a list collector variable is empty but it seems to be returning 'yes' whether the collector is empty or not. This is the script: answer = ifScript(); function ifScript() { va...
Hi Team,We are planning to run all the scheduled reports under one generic user account. For that i have created one user account called "Report Scheduler" and updated the RUN AS field with this user. After doing that i am able to send the report as ...
In the introduction of the survey would like to display the INC# and short description with the date the Incident was opened. Do I do a Client Script and set the introduction field to the text needed?Thank you for contacting the Service Desk on [DATE...
Hi all, So I got some assistance from a consultant on this script. Our requirements are to generate a random password, and the password needed to have the following: 8 charactersAt least 1 UppercaseAt least 1 LowercaseAt least 1 Number The password ...
Hi All, I am losing my mind trying to figure out what is wrong with my script include Any help would be greatly appreciated This is related to a custom scoped application, the deliverable table has a reference field called 'Country', which comes f...
We are using a login rule for one of our application. The work of login rule is to redirect the user to the third party for authentication and after successful authentication, the user is redirected back to ServiceNow with a code which is used to dec...
Hello all, I have a requirement to take a string field that is populated via our integration with Workday containing name data and split that field based on space as a delimiter and generate an email address to send out to a vendor. the field on ou...
I have a workflow set up for a catalog item and I want to include an IF Statement in the workflow that will check whether a single text field contains/starts with the following strings: "10.", "161.", "172." To summarize, the script is supposed to ch...
Hi, I have below code its written on BR. var gr = new GlideRecord("rm_story"); gr.addQuery("parent",current.sys_id); gr.query(); var TP=0; var BP=0; var RP=0;while (gr.next()) { TP=TP+ parseFloat(gr.getValue('u_points')); BP=BP+ parseFloat(gr.getValu...
HI ServiceNow Experts , I am working on a Requirement for Notifications . Problem : Incident and Incident alert notifications are received by all the End users in the organization . So when a End user opens a incident , he gets a notification and...
All - I am in the process of having all of our users begin using UI16. We no longer want them to be able to revert back to UI15. Is there a way to stop them from seeing the icon within system settings? Currently I have a system property labeled gl...
I can create an onSubmit client script for the Incident view, and it runs if I click "Update" in the top right.However, it does not run if I use "Post" which is right next to the work_notes and/or comments field in the incident 'feed' section.How do ...
Hi, will be possible to clarify how save and submit methods behave? According to ServiceNow Doc the save() method is the equivilant of save and stay. and submit() is save and return to previous page. i am experiencing some different behavior when ut...
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