pass variables in transform map
Can we pass variable/arrays within transform map field maps or from onStart scripts to field maps?
Forum Posts
Resolved! How to count Distinct in GlideRecord?
Hi Team, I need to count the distinct number of requested approvals in the sysapproval_approver table. Like as shown in the below screenshot, the total count of approvals in requested state is 60, but after GroupBy of the Approval For the result is 3...
How to fetch table records through rest api?
Dear All, I'm not able to fetch all table records from one table. For e.g i tried below queries. https://instance.service-now.com/api/now/table/cmdb_ci_win_server?sysparm_limit=100 For above query m getting records but i want to fetch all records so ...
Resolved! Need help determining how a service portal page is called
I'm having trouble figuring out how a page is called from the OOB page. I need to make a small change but I don't see where to make it. 1. Open the Service Portal and click on the menu item Requests (https://myinstance.service-now.com/sp?id=my_reques...
Resolved! Report Subject with current date
Hello all, I have created a report and scheduled it to run on monthly. I would like to have the Report Subject show the current date. Regards, Hong
Inbound Action - Script - Assign "Guest" if the from email does not match a user.
My script doesn't work. Can anyone help please. If a user that doesn't have ValueReatil in their email address sends an email to PeopleServ.... that is should open a case for them with "Guest" in opened for. However I get an error and no case gets...
Resolved! User Criteria not working based on User Location in Service Portal
Hi Snow Enthusiasts, I am trying to show/hide catalog categories based on User's Location in Service Portal. Sounds pretty simple. What I did ? 1. Catalog categories, items present. 2. Defined a User Criteria. Populated all the required locations ...
Resolved! What is the specific use of gr.initialize()?
Hi, I saw a OOB Email Inbound Action "Create Incident'' in my developer instance with below script: current.caller_id = gs.getUserID(); current.comments = "received from: " + email.origemail + "\n\n" + email.body_text; current.short_description = ema...
REST API POST Method Script is not working HTTP error 500 & 400 dependent on Method content.
Hi All,I am trying to communicate to third party tool using REST API POST & GET Method. (I am working on a scoped application.)I created a connection by creating a new REST Message using an End Point. and i am able to use POST Method to create a requ...
How to submit Request on behalf of others
Hi All,We have a requirement in Onboarding request where the HR role users fill in 1st half of the form and the manager have to fill in the rest of the item.i.e., suppose we are raising request for the user 'test candidate', HR will fill details abou...
Resolved! How to backup and recover the application in PDI ?
Hi , I want to backup my application in PDI so that if my instance is recycled after some inactivity period , I can import this app to a new PDI. What I have achieved is exporting the application in xml format , following section Publish update...
Is it possible to prevent inline images from original email from entering the system as attachments?
I’ve been running into a bit of an issue with HTML email notifications. These notifications have inline images, and when the recipient replies (to add a comment to an incident, for example) the inline images from the original notifications are coming...
Service Portal displaying Requested Item
Hi all,Trying to make it a bit easier for navigation between REQ/RITM for the end users via the Service Portal.Our users seem to have some dificulty finding their RITM details when they head into a REQ. so I would like to edit the requested Items w...
How to show RITM after submitting a service request instead of REQ ?
We've built 3 customer service portals and each portal has it's own separated pages.One of the portals has the following requirement:"After submitting a service request, show RITM instead of REQ ticket" ( we do not generate multiple RITMs for a REQ) ...
[How-to] Granting TEMPORARY permissions to a user in ServiceNow
Recently, I built a tool that allows an administrator to grant users permissions that have an expiration date.Whether it's adding a single user to a group, adding a role to a user, or bulk-adding users to a group, now you can do so whilst specifying ...
