Hi folks, I am making a UI Action that is used in a form view (sn_sm_finance_request), and the goal I am achieving is to make the UI Action to show an existing record producer. therefore I have made my UI action, UI Page: The UI page is...
Hello, I am currently working on the ServiceNow Portal and linking the Knowledge Base to the Portal. The knowledge base is linked and everything is working fine except when viewing articles created from the KB templates. When going into the view from...
Hi everyone,We have done a Client script similar to OOTB "(BP) Set Location to User" wich sets the location of a incident same as caller.location when the caller is changed. Our script is equally to this OOTB but it sets the company.The script seems ...
Hi All, I am trying to update the work notes of multiple task records, but only one record is getting updated. Below is the script I am using: var gr = new GlideRecord('tablename'); gr.addQuery('parent',current.sys_id); gr.addEncodedQuery('stateNOT I...
Can someone explain to me what the Import Export Map table is all about? I know that's a really vague question.We had an update set move up from our Dev instance and while previewing it, we noticed an entry from the sys_impex_map table but don't reme...
Hi all, I'm keen to find out how you manage data in your non-production instances when you clone? * Do you just clone straight from prod keeping all the data? * Do you not clone that often, so the data is out of date anyway? * Do you exclude tabl...
Hello all, I'm trying to let the users of my app be able to submit a record into a table, but not be able to view all the records from other users. Right now the table ACLs give Create and Write access to users, and Read access to admin.I also have a...
Our team has a recordWatch on a widget that works great, but we also want to use rootscope to broadcast data to another widget and have something else update as well. The issue we're running into is a delay in the updating and we're not sure how to ...
Current version of instance (Jakarta) Within Portal when observing a field change in widget it used to give me name attribute of the field as "IO:sys_id" Note: Fields are a part of Catalog Item. Basically variables. We are working on upgrading to ...
Hi All, The day I have been dreading has arrived. I have been given 12 API "paths" to an external application where I am to connect from ServiceNow and import their data into 12 custom tables I will create in ServiceNow. Can anyone point me to the...
Hey all, I had a question about querying a table in my ServiceNow instance. I'm currently trying to write a Virtual Agent tool which creates Requests within the Request Table, based on each User's unique identifier (username). The username is not the...
Hi,I want to copy the OOB ITIL role and make some modifications ( remove and add )to the permissions for the new role. Is there an easy method to do this?If I inherit the ITIL role, can this modification be done?
Dear all, I need to build simple pop up UI page for editing user to be more friendly than editing directly records.I will call this UI page using UI Action. Is there any good sample, different that basic hello word, on how to build a smart user edit ...
All the fields except Comments should be read only to everyone but for Assignee and users having CAB Manager role and Change Manager role its should be editable i did the following and it didnt work
HiI have the following problem. I cannot get SN to accept Danish as the login language, or change from another language in the Service Portal.We're translating the Service Portal from English to Swedish, Norwegian and Danish. For reference, we have a...
