Hi, i had a quick question to be answered. please help me. on change request we have ADD button to add "Affected CIs". When user click on ADD we are by default letting him to select only the CIs which are set "Monitor = True". you can see in the belo...
hi Guys, I was trying to query ServiceNow API to get details of a CI and link it to the IT-Service etc. So basically querying the cmdb_rel_ci table. I'm using DOT walking and fetching all data correctly, except the child.class . Rest everything comes...
Starting with Geneva, the OOTB Change Management Application has been significantly improved with many things. One of the most confusing parts of it for me are the script includes.To meet the needs of a client, I've had to modify the standard change ...
I am trying to hide the short_description field on a record producer. I created a UI policy that when the incident is a P1 it hids all fields and alerts the uset to call. The script is working for every field but the short_description field. I ...
After looking up how to get the catalogue item variables into an approval email, it said to use an email script called from an amended template and retrieve the records using GlideappVariablePoolQuestionSet I have two issues with the code below 1. T...
Hi all, I have to insert an image in a notification. However, the image changes according to some data.How can I insert the image via a client script? So to do a script check that depending on some data takes an image. Only the src will change.
Only current Assignment Groups should have access to update Assignment Group field on Incident form. Please help! I tried business rule but able to select groups which the user is member of but unable to restrict group change if user is not member ...
I am having problems with pulling out the data in the "addresses" array. Below is what my json looks like: "{\"processing_time_milliseconds\": 714, \"addresses\": [{\"address1\": \"7899 hello road\", \"address2\": \"\", \"city\": \"Neverland\", \"s...
Currently, only admins or users with personalize_form role have privilege to see Configured available fields in the Work Notes activity log. personalize_form will do the job but it has provision to change the Form Layout and Form Design as well. We w...
Hello all, We just upgraded from Istanbul to Kingston and we realized that when exporting decimal values in CSV format the decimal delimiter is changed from the comma to a dot. For example 2,15 is changed to 2.15 When exporting in Excel format the de...
Hi All,We have a email notification on Incident table . This will be triggered when incident is resolved. The issue two emails are getting triggered in Email Logs.One is being sent and other is being Send-Ingored. Please see attachments.This is worki...
How to remove "Post a Question" in Knowledge Base
I am not getting the time field from the below code as i have to set it to 08:00:00 how should i do it. next day date i am getting properly how to get the time.And then return the complete date and set the field in client script.
HiI am trying to update the table Printer [cmdb_ci_printer] via a Data Source and then running a Transform Map on those.I can read in the data to the imp-table just fine, but when I try to transform it to the printer table it does not add anything to...
We have a field called 'Tower' (defined in the Group table) in the Incident form. It populates automatically based upon the assignment group selected. When we open a record, we can see the values in the Tower field but the same is not updated in the ...
