Only current Assignment Group should have access to update Assignment Group field on Incident form

Bargavi · ‎10-17-2018

Only current Assignment Groups should have access to update Assignment Group field on Incident form.

Please help! I tried business rule but able to select groups which the user is member of but unable to restrict group change if user is not member of group.

Suppose: Incident 123 is assigned to Network group only users from Network must be able to update assignment group of Incident. For all other users there must be an error message.

Thanks in advance!

SanjivMeher · ‎10-17-2018

Build you ACL condition as

Ok...You will have to write script in the ACL as below

answer = false;

if (current.assignment_group!='' && (gs.getuser().isMemberOf(current.assignment_group.toString()) || gs.getuser().isMemberOf('ServiceDesk') || gs.getuser().isMemberOf('Network')))

{

answer = true;

}

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

SanjivMeher · ‎10-17-2018

You need an Write ACL for this on Incident Table on Assignment Group field.

ACL condition should be

Assignment Group Is Not Empty && Assignment Group Is Dynamic 'My Group'

Please mark this response as correct or helpful if it assisted you with your question.

harishdasari · ‎10-17-2018

Create an Write ACL and in conditions mention assignment group is one of my assignment group.

Then it will fix ur issue

Bargavi · ‎10-17-2018

it does not work

SanjivMeher · ‎10-17-2018

Can you share a screenshot of your ACL?

Please mark this response as correct or helpful if it assisted you with your question.