Is there anyway I can do an addQuery on the display value of a reference field?u_iccb_fisma_id is a reference field to the cmdb_ci_service table. I know the u_iccb_fisma_id is actually the sys_id. Or do I have to do a GlideRecord on the cmdb_ci_s...
Hello Experts,I have created a Record Producer for Creating an Incident. In variables I have mapped to incident fields like urgency, priority.....but when I preview item or Try it it does not shows any choices list which is present in Incident table....
Hello Community,I am trying to allow ITIL user to be able to edit incident due date. We have a UI policy in place which makes the due date mandatory or not mandatory based on contact type and status fields selected. However, when ITIL user selects a ...
With the Jakarta release, any of my previous gs.addInfoMessage messages that included HTML in it (like a hyperlink), no longer use that HTML.Does anyone know of a way around this?
So I am new to the Service Desk Call option, I was able to get the Incident information the way I want, now I wanted to create a General Request item - I have tried using the format ofNew call to create generic request` However it just isnt copying...
We have to embeded ServiceNow in a iframe for one of our portal. After embeding few things are not working in that iframe servicenow window, like unable to change the filter condition, Clicking "New" button in list view does nothing...etc.Does anyo...
Hi folks,I have two list type fields on a form both are referenced from other tables. I need to populate u_enterprise_app_definition.managed_by on to the Custom manged by field on change or update of Enterprise app definition field. I hav...
Hi All,Could someone explain me getdatefromformat() method along with its parameters.Also explain "g_user_date_format", "g_user_date_time_format" and formatDate().Thanks in advancedcn
Can a script include in scoped app B extend a script include in scoped app A?
Hi guys,I am working on the Service Portal widgets. I can customize and change the color of the icon shopping bag below to whatever color I want but I am unsuccessful with the title ('commander'). I'd like to change it to white for example.In the pag...
Hi,I'm familiar with view rules that allow to enforce a specific view on form, according to defined conditions.Does anyone know how to achieve the same functionality for lists? is there an option like that?Thank you!
I've seen a lot about how to default the filter for a list collector (pre-filling the "left side"), but I can't seem to find anything about defaulting the selected values of a list collector (to pre-fill the "right side"). The closest I came was unfo...
Hello - Currently within an notification i use "${URI_REF}" which becomes an hyperlink to a Knowledge article record on the back-end. Where then a user has to scroll down under related links to click view article. Is there a code that i can put in th...
I attended Steve Bell's advanced GlideRecord session at K16 and I believe there was an incidental comment made about how to properly implement exception handling in SN scripts. However, I made no note of it and cannot remember exactly what the inst...
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