I have a requirement to send notification to requester whenever we are updating additional comments on RITM form.We have 'Restore' and 'Cancel Button' on the form.Upon clicking on these buttons we are making comments mandatory and after fillingcommen...
When copying request title to description I get a popup which covers the whole page. I need to reduce the size of the popup like a message box. How can we reduce the size of this popup?Please help
Hi,Some of my users experience the following. When they look at changetasks on a tabpage of a change, they do not see the (custom) field Environment. When they check the "Personalize List" they see that field on the "Selected"-side. Making a change ...
Hi there. I've created a simple confirm message via an onChange client script: Type: onChangeField name: Business Areafunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; ...
I created a notification for the table 'Task', but when I modify my incident, it does not work. Do notifications not work for extended tables? If I change the table to incident on the notificatoin and test again, it works. So what is going on? Can I ...
Hi All,We have a requirement here to make two of the catalog fields, in a form, encrypted/masked. (Basically the client wants us to make the fields look like a password field where and when user types in the text or integer it comes up in "*****" for...
Hi All,I have created 19 fields in DATE/TIME data type in custom table .We are looking to change the DATE/TIME to simple DATE type . but I am unable to change as reference to Glide Object table does not showing Date option .Is there a way to change D...
Hi all. How do I make Assignment group dependant on Category given there is no relationship between the fields and no 'Dependant' field on the assignment_group table? I need to do this using a Dictionary Override. Thanks
Hi everyoneI need to send a notification to the assignment group when ticket is created and not assigned to anyone with in one hour from ticket created time.Please let me know how to achieve this.Thanks in advance.
Experts,Tickets raised on behalf of users with ITlL/ no roles are not able to see the tickets in portal . Have anyone come across such a situation.
In my custom SN developer instance https://dev20752.service-now.com/ as well as any new instance spun up, I am able to go to the "User Preferences" menu and edit fields directly if admin and snc_read_only is applied. This seems to be a counter to wha...
I'm new to ServiceNow / SAML / Shibboleth so please go easy on me. I have a Shibboleth IdP installed on my local PC.I have tested it with TestShib, and all seems to functioning as expected:I can use TestShib as SP, submitted a auth request, my IdP ge...
Hello,I currently have a requirement that on the click of a Request Approval UI Action, certain fields need to be made mandatory. At first, only 4 fields needed to be a part of this, however the requirements changed and 5 additional fields were added...
Hello,I am trying copy all the Request Items number and short description name, to the description field and comments field of the Request (parent) when the Request is created. This will hopefully help users understand what items were ordered in th...
I want to change the name of a stage highlighted below:I am not sure where it is defined and how can i edit it.
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