Report email_sent comments in the Service Portal comment widget

MélissaC0642114
Tera Contributor

Hi !


On the comments tickets. I would like to be able to retrieve email_sent comments from the portal service. The Ticket conversation widget uses a $sp.getStream() function.
Apparently this function automatically retrieves worknote and additional comments from journal entries. How can I retrieve email_sent since it is not in the journal entries?

 

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