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Password reset with sms verification

Hi,I'm trying to use password reset functionality in my personal instance and trying to use both SMS verification and QA verification. when i verified the device for SMS verification it is not sending a pin number to the device, instead i'm receiving...

vamsisai by Tera Guru
  • 2509 Views
  • 2 replies
  • 1 helpfuls

How to set portal parameters for the widget editor

I am building a widget in the widget editor that depends on a portal parameter.Since I am developping in the widget editor, that portal parameter does not exist, and the preview is either empty, or worse, fails with an ugly error.Obviously, hard codi...

ytrottier by Tera Contributor
  • 2339 Views
  • 2 replies
  • 0 helpfuls

How to save a record from client side script

Dear Folks,Is there any way to save a field value from client side script.I was using the below script :   g_form.setValue("u_risk_assessment_check",'false');   g_form.save();but is not saving the value. The value is getting set but it vanishes while...

Som8 by Tera Contributor
  • 14423 Views
  • 7 replies
  • 3 helpfuls

Resolved! Creating custom views for the application menu

Good Afternoon All,I have been tasked with creating a custom view of our application menu. Specifically we have introduced a legal module to the platform and we need to stop the average helpdesk users from being able to access that particular applica...

User's Default Domain

We have a fairly complicated domain structure. Some users work within certain domains more often than others, but all users are created within the same domain. Is there a way to default a user's session domain outside of the domain where their user ...

raprohaska by Kilo Guru
  • 4006 Views
  • 4 replies
  • 3 helpfuls

Business Rule- ChangesTo and Check for Empty

Good afternoon community,I am trying to implement a business rule that will check for a change on a boolean checkbox, where if it changes to true, a date/time field is populated with the current time.(function executeRule(current, previous /*null whe...

jlaps by Kilo Sage
  • 6644 Views
  • 3 replies
  • 0 helpfuls

REST message

Hi,I have created a BR for integrating two instance using REST messages, if I create a incident in source   instance incident it should get created in target instance incident, but i got an error like this,Inserted Incident through REST : 400 {"error...

asham2 by Kilo Contributor
  • 7192 Views
  • 5 replies
  • 3 helpfuls

Resolved! Parse Description field or multi-text field using Regex

All, I would like to parse text that is within the description field.   I have used regex before but I am a little stuck on how to parse this out.My string is below and what is in bold should be removed.   I only want the words 'long description' to ...

Brett14 by Giga Expert
  • 2849 Views
  • 4 replies
  • 0 helpfuls

Resolved! Notify field on incident form

Hi,Can someone provide a definition of this field?   There are 3 options for this field and it looks like it defaults to Do Not Notify when an incident is created.Is this new with Jarkarta?   I think it's causing users to not receive emails - we neve...

phoang by Kilo Expert
  • 3253 Views
  • 4 replies
  • 1 helpfuls

Maintenance windows and changes

Hi All, Can anyone please explain briefly about the " Maintenance windows and Changes" Module under the Change Application Menu. What information exactly holds the windows and changes calendar and how it works.   Thanks in Advance. Thanks,Sujitha

sujithasv by Kilo Explorer
  • 6333 Views
  • 2 replies
  • 2 helpfuls