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Resolved! Change Task closing if Change Request is closed

So we noticed today that a change request can be closed even if Change Task are still open....it auto closes those task when the Change is closed.  I assume there is a business rule doing this.   What is the easiest way to stop this?  Basically if th...

Resolved! Download a document file from a catalog item

Hi All,Here's what I need to do:I have created a service catalog form and inserted a download button by using UI Page. Also uploaded a word document file in the servicenow instance,I need when an user clicks on that "Download Form" button, automatica...

Resolved! Hide Message button on Service Portal User Profile?

My organization would not want to use Connect Chat in ServiceNow instances. So, I set true to glide.connect.chat.disabled but I could not hide Message button on user profile. I looked into User Profile widget but I cannot find where is the HTML elem...

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yltsai by Mega Guru
  • 2232 Views
  • 1 replies
  • 4 helpfuls

User provisioning with Azure AD

Hello!We have LDAP integration in our ServiceNow instance where we have mapped "user_name" with "samAccountName" from AD. Ex: abcxxxRecently our customer moved to Azure AD and we need to integrate with Azure now instead of LDAP. We integrated with Az...

ssuhail by Tera Contributor
  • 7062 Views
  • 7 replies
  • 1 helpfuls

Resolved! Use sysparm_query=active=true^state!=6 in requests.get

Right now this is my working code  import requests import json # Set the request parameters url = 'https://instance.service-now.com/api/now/table/incident' # Eg. User name="admin", Password="admin" for this code sample. user = 'user' pwd = 'passwor...

Skytek65 by Kilo Explorer
  • 4342 Views
  • 1 replies
  • 0 helpfuls

Resolved! Select Variables Dropdown on Form

Does anyone have any idea how to get the "Select Variables" dropdown onto a form?   I see this in several places throughout the platform but have NO idea what this is and it is not obvious in Form Layout or Form Designer what it is.Anyone ever integr...

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kurtbell1 by Giga Expert
  • 4751 Views
  • 9 replies
  • 1 helpfuls

Reset Change - UI Action not working correctly

Hi All, We have a related Link UI action called 'Reset Change Workflow' on the change_request form.  This resets the workflow and approvals of the change_request and returns it to the state of 'draft' : This uses the 'SNC Approval - Reset Conditions...

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Sam Ogden by Tera Guru
  • 6025 Views
  • 16 replies
  • 4 helpfuls

Scripted Choice list

Hello, I have a script seen below to return values from a table. I want to use this script to create a choice list. Where do I need to put the script (Its a client callable script include)   function bsFilter(bsCategory,bsCatalogue){    var lookup,  ...

Woz by Tera Contributor
  • 3897 Views
  • 5 replies
  • 1 helpfuls