Resolved! How to get the list of possible categories for incident or change via API
How to get this list via API?
Forum Posts
Record Producer client script does not apply to target record
Hi,I am on Jakarta patch 2 and now you can apply the catalog client script to the target record. But I am not able to get this to work. I created a catalog client script on the record producer and checked the box, but it's not working on the targ...
Resolved! Help with user login rules/scripts
Hello SN Community-I see this topic has been addressed a few times but I can't seem to find a proper solution for our situation.First, we are self hosted.If a user, with and without a role, hits our site (https://abc.def), they are logged in, which i...
Resolved! Is there a way to combine Incident comments and work notes so they appear chronologically in a notification?
I am able to display both work notes and comments in a notification (see below). However, they display separately and I would like to combine them so they display like in the notes tab of the incident.Incident: ${URI_REF} has been assigned to you D...
How can I display and modify a record's Followers
At the top of any Task, you can Follow the record in Connect, but I'm missing out on how to get some key information.1) How can I (itil_user) see the current list of Followers? (Is my boss or SME aware this is happening?)2) How can I (itil_user) add ...
Knowledge checkbox on incident form oob
Hi All,I want to change values/ choices in knowledge checkbox as yes/ no instead of true/ false, also i want to make this mandatory field.I'm not able to find anything in configure dictionary as well. Pls help. Thanks, Mehak.
How to create module separator under any Module separator?
Hi All,I need to create a module separator under another module separator. Can someone let me know that?I have tried creating separator in sequence but it did not worked :What I need:Application X--> Separator 1 ----> Separator 1.1 ...
Resolved! Scripting to find values through CDMB Relationships on a Workflow
So, I've tried to piece together scripts that I've used before for this but could really use some help.On a Change [change_request], there is a field [u_business_service_ci] that references one or many CMDB Business Services [cmdb_ci_service]. A Busi...
URLs are not properly rendered as links in the activity
When adding comments or work notes via the Activity input box and the "Post" buttons, URLs are not properly rendered as links in the Activity.They still appear properly in the Comments and Work Notes journal fields, but not in the Activity itself.Rel...
Resolved! how to translate help text
hi All,How can Help Text of catalog item can be translate ?
Currency as US Dollar for all the user
Hi,I have one requirement where i need to make the currency as US Dollar for all the user. Suppose if user's are from other country then also while calculating the result should show in Dollar. Can someone help me with this.Thank You
Resolved! How to copy values from one column field value to antoher column field value?
Hi Developers,How can i copy caller field value to priority/state value.Here in caller field Suppose Abel Tutor has to copy to state filed. How to achieve this?
Resolved! Instatiate a Probe via Script (Business Rule)
Hi,I am new to ServiceNow and I could find no right solution for my Problem (Out of the box)I have defined a PowershellProbe with a script which recieves a Parameter (powershell_param_someparam).Running the Script from on the GUI works successfully, ...
Resolved! Can some one guide me with Service-Now integration with Landesk to populate cmdb.
I have to integrate Service-Now with Landesk and need to populate cmdb via integration.Please guide me through step by step procedure to accomplish this.
SNOW integration with Active Directory for Authentication- Help Needed
Hi All,We need to achieve below 2 use cases. (SNOW - JAKARTA PATCH 4)(1) populate USER table for SNOW with Active Directory (AD) people data.(2) Authenticate users of SNOW using Active Directory User ID and Password.First we achieved with the help of...
