Resolved! Hide/show record as per roles
I want to hide some records based on the roles.. If user has itil role,then particular records shouldn't visible, only admins should see all the records..
Forum Posts
Resolved! Mass Update Templates
Is there a way to mass update templates on sys_template, through script? Need to do 2 things 1. Update a field on the template, template_used, which points to the template name on the template form 2. Update another field, template_applied_by, whic...
Group Approval - How to send approval email to "Group email" and not members of group
Hello,I have been chasing my tail a bit on this, and have spent many hours searching for any sort of solution. We have a workflow configured that needs a Group Approval, but instead of pinging each member of that group we would like the approval emai...
Resolved! How to pass the variables (values) vial URL to the Service Portal?
Hi All, I have created a custom table where I stored the variable values in "Item Details" field (snap 1) with a field label. When I open Catalog item in Portal (I am using URL to open a catalog item where I am passing sys_id of a catalog item (snap ...
Close standard change automatically after Post Implementation Review task is closed
I need to write a Wait for Condition script for our Standard Change Workflow so that I can set the value for the change to close automatically after the post implementation review task is closed. Our current workflow is attached. We use a subflow f...
How to enable only one field from ACL restricted table
Hi Team, We have HR table and this table is restricted (Create , Modify and Delete ) to end user but they can able to view the record. now i want enable only one field (Work Notes Field) to all user, How to enable this field..? The below four ACL is ...
Resolved! How to async call Rest server side in serviceportal widget
Hi everybody, I'm struggeling again with a maybe easy topic but dont know how to proceed. I have a google maps widget on my index page which gets loads at requesting index page. My serverside script retrieves information from an rest service. That re...
Can we include attachment on the import set record to the target record?
How do we include/exclude attachment from the import set table to the target table during transform?
Resolved! Difference between MIM module, Incident alert management and Incident Communication Management
hi all, i would like to understand the difference between MIM, incident alert and incident communication module.
Outbound REST Post Request
Hello, I have set up an outbound POST REST request to a third party endpoint. When I test this within my developer instance it returns a valid response. I am sending no parameters. I have created a business rule and copied the code implementation sc...
Diffrernce between in single and double quotes in servicenow?
I just wanted to update static value in work notes; like test message for that i need to use currnet.work_notes = 'Test message'; or current.work_notes ="Test message"; which is the correct one.
Update record with c.server.update()
Hi all, On out service portal, when you first log into it a modal will appear and ask you to review your information. Upon review, there are two options at the bottom to either dismiss the modal or be sent to a place that will allow them to have the ...
Resolved! Change the width for the particular field
Hi Team, I have a variable set in which there are 4 variables (Single line of text). This variable set is hidden for the catalog item view and visible only for tasks. I set it as 2 column wide and my query is how can i change the width for this parti...
API to get all the groups using the user_name
Hi Team,I require a generic REST API, which when used should provide me with all the groups when I pass the user_id. How can I achieve that?
Service Portal - set value of field in record producer
Hey,I'm trying to set the value of an input field in a record producer from the Service Portal widget's client or server script.I have no problems using functions like g_form.setValue() on normal catalog items, but I'm lost with how to manipulate any...
