Hi, I have an custom application that is running on a custom table. This custom table is not extending task table. Now I have a requirement where a task has to be created through workflow. I understand that a task cannot be created through workflow i...
I have a series of tests for a form. When I run the tests individually they pass, but when I run them in a suite, they fail. The error I get is "This step failed because a client-side Javascript error was detected on the page being tested. See the lo...
I have a business rule on a table X which checks for Unique Field Value in A. If user wants to create a record with same value in Field A, then I need to create a new record with the data that user provided and populate Field B with Field A Number. ...
Hello, I'm having a notification issue. There is a notification created from the notifications module that is never sent even though the "when to send" condition is triggered. Under the "sent" outbox notifications table, the notification is enliste...
Hello Experts, I'm struggling with the development of a reference qualifier on the Call table (new_call). When a call record is submitted, it may create a incident if the call type selected is incident. During the creation of the incident, a few fiel...
I am writing a business rule on incident table. I want to print 'Created(sys_created_on)' field's value in milliseconds. Looking for help. Version - Jakarta Thank you
Hi all, In developing an order guide, it has been put on me to display alerts based on options chosen on the form. While this is very simple, an I had an idea. Basic JavaScript alerts in my opinion would take away from the aesthetic of the service po...
Does anyone know how to get a list of the current user's roles by sys_id? I've tried using the getRole() function but it doesn't return anything. According to the wiki article Getting a User Object - ServiceNow Wiki "getUserRoles() -- returns the...
Hello, I'm pretty new to ServiceNow, but I was looking into finding a way to disable multiple users at once. We have multiple people with more than one account in AD, such as an admin account. All of these get imported into ServiceNow, but the only o...
I would like to add help text on a table field. I know I can use g_form.showFieldMsg in a client script to do this. However, I would like to show the info message at the top of the field, not the bottom. Any ideas?
I have a Custom task table containing a field 'OWNER', on which I have applied a Business Rule which was supposed to mark a State to 'Closed Complete' as soon as if any change occurs in 'OWNER' field. By some reason I deleted this business rule and w...
Hi Developers, I have a requirement to delete assets for some specific Model Categories but the associated CIs with the assets should not be deleted. I can see "Delete asset only" UI action on "alm_hardware" table but we have to delete a lot of recor...
Dear all, at first I'd like to give a big thanks to all of you folks for giving me that much help - I really appreciate this community Now the question: Our consultant created a workflow activity that enqueues an event called "no_manager" to indicat...
Hi, What does a lookup field type represent? what is the difference between lookup and reference fields? Thanks.
Hi, How we can add emails sent in the Activity list in incident form. I have already added in the list like this. But still some of the emails is missing from the activity list in the from. Like emails which sent out after comments added in inc...
