I created an inbound action to create a request/RITM/Task. The condition is met and the rule fires but fails with message "did not create or update sc_req_item". The target table is sc_req_item, action type is Record Action. The "When to Run" c...
Hi All, I see gs.include('validators') being used in inbound email actions, also could see that it relates to a script include- validators that has three functions isnumeric, isInteger and containsOnlyChars defined it.But unable to figure out what it...
Afternoon All,I'm on the service offering form and i want to update a reference field on here with the information contained in a reference field on the company form. I'm using a before insert business rule. What needs to happen is the support group ...
Hello,I have created UI macro. This macro is running on the incident form and only find all notifications whose belong to current incident.But I need the sys_id of the incident changes dynamicaly. Is any choice that this provides me? My code of UI ma...
Hi All,Please help me with How to check all approvals are 'approved' & set incident state to in-progress ? and if any one approval is in 'requested' state then incident state should be in 'pending'.Once Approver is added or any approval is in request...
Hi ,I have to call script include after getting user location from user table via glide.Kindly help me with script .PS : I have to call assignment lookup script include which will assign a group based on user location taken from the user tableThanks ...
We need to add a variable in Record producer which is a label type and this variable description contains hyperlink.In service portal , this variable description is coming correctly but hyperlink is missing for the link. Jelly wont work in service po...
Hi All,I'm facing an issue where a user is unable to add entries on clicking 'Edit' button in outages ('task_outage') related list available in incident form. I have created ACLs to allow the user to read/create/write/delete records in task_outage ta...
How do you add an existing variable set to a record producer? That is, having created a variable set named, myTest with two variables in it....If I click on the record producer -> Variable Sets -> new and enter the same variable set name it just crea...
Hello,I want to change Text Info color (and Warning, Danger) in branding-editor.But only Test success is available.How can the color be changed?
Hello, We added two custom workflow states for our Knowledge KCS implementation. The custom workflow states are "Work in Progress" and "Draft"; however, when end-users view KB's in these states they cannot add comments to the KB. Only KB's in state o...
Hi AllI'm trying to write a UI page to do a glide query with a 'greater than' or 'less than' operator but the xml doesn't like it !How do i do ..... gr.addQuery("priority", ">", "3");or ...gr.addQuery("priority", "<", "3");I'll also need to run queri...
In Service Catalog > record producer page, Image/Icon need to be added on the top of the page.But the image is coming on side of the page and not on the top of the header.Any idea how to do this?
Hi,I want to show error message when my caller_id and short_description is empty but here my api is running and creating incident in all the cases(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var body = request.body....
We are using the following code in a business rule:GlideMobileExtensions.getDeviceType()It shows what device type is being used, and in our BR we are setting a delivery address to be the 'requested for' if a mobile is used.We have seen that intermitt...
