Auto save request (save like draft)
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‎02-02-2016 06:08 AM
Does servicenow has any auto save functionality.
the form would automatically save periodically to prevent loss of information if the requester is away from his/her desk.
any thoughts?

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‎02-02-2016 06:17 AM
I have this auto-save feature on several of my custom UI Pages... but adding it directly to a "Request" I'm not sure. Would you like me to show you how my UI Page auto-save works?
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‎02-02-2016 06:49 AM
Yes please.

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‎02-02-2016 07:33 AM
First, I set a JavaScript variable on my UI Page:
var record_sysID = "${gr.sys_id}";
var refreshIntervalId = setInterval(autoSave, 600000); <!-- 10 minutes -->
Next, in my Client Script, I declare the "autoSave" function
function autoSave()
{
var ga = new GlideAjax('autoSave_myForm');
ga.addParam('sysparm_name', 'autoSave_myForm');
ga.addParam('sysparm_RecordSysID', record_sysID);
ga.getXMLWait();
var answer = ga.getAnswer();
if (answer > 0)
alert("autoSaved!");
else
alert("autoSaved did not work!");
}
The Script Include: autoSave_myForm
var autoSave_myForm = Class.create();
autoSave_myForm.prototype = Object.extendsObject(AbstractAjaxProcessor, {
autoSave_myForm: function() {
var RecordSysID = this.getParameter('sysparm_RecordSysID');
var gr = new GlideRecord('my_table');
gr.addQuery('sys_id', RecordSysID);
gr.query();
var answer = 0;
if (gr.next())
{
gr.update();
answer = 1;
}
return answer;
}
});
Just to note, I'm getting "${gr.sys_id}" from g:evaluate code on the UI page, but since you're not working from a UI page, you could use "current.sys_id".
Again, to stress, this works from within a UI Page, and probably will not work for how you're wanting to use it. You said you'd like to see how I did it on a UI Page though, so I'm honoring that request.

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‎02-02-2016 06:31 AM
I think the answer is no, there isn't anything like this oob. If you're talking about incident and change request type forms you could probably do some auto saving with a custom client script.