Hi There,i have a rich text field and it should populate only when variable erg is selected.also that rich text should have the selected erg value in it and then populate but its working. i have tried on change client scripts but the result is nill. ...
I need to generate a report to track assignment group hops (transfers) in Incidents. Details: We want to count how many times incidents are moved between different categories of assignment groups. Specifically, we need: 1. MSP → MSP: Incident reassi...
I have enabled audit for a table to see the history list in a table. Currently it is used for all users. But this should shown only for a specific role not for others. Do anyone have idea on this? Can we implement through ACL.
In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?
Hello Community, I am currently working on Inbound email actions for the creation of an incident. We want to change the Inbound Action so it will create an Incident even when the Inbound action can't find a User for this email address in the system. ...
Hello everyone, I want to add the variable set "funded" to the notification "Email assigned to group (sc_task)". I only want this to show up when it is used in one catalog item.Using the notification - Email assigned to group (sc_task)We are using a...
Hi, We have a list collector variable on catalog item referenced to Business Applications table (cmdb_ci_business_app). Need to get the email addresses of business owners of business applications selected on the variable on the notification script so...
Hi, When an Incident is created and assigned to assignment group A, response and resolution SLAs will be triggered based on the priority. When the assignment group A is changed to group B, existing response and resolution SLAs are getting cancelled a...
Hi All,I'm looking to exclude the 'Provide Feedback' topic from the 'Show Me Everything' list, but it appears there's no option to either deactivate or remove it from the topic picker. The options to do so are unavailable (greyed out) in the VA desig...
Hello friends, I have this simple Flow to add user to Entra ID group. This runs after the new user account is created in AD (separate flow), we added to the new user creation a 22 minute timer to allow replication between multiple systems, DCs, clou...
In UI Builder, I’m creating a donut chart component and I want to remove the white border lines between the segments.The reason is that when a segment has a very small value, the white border makes it almost impossible to click that segment. I’ve che...
What is IntegrationHub and when should I use it?
Is it mandatory to move to new Platform Analytics in Zurich? Can we wait for another release like Australia or Brazil? Platform Analytics Migration Center Documentation is not that clear and doesn't mention what happens if we don't migrate.
I set up a button on a related list to open a UI Builder page inside a modal. Part of doing this has you add the modal id inside the field parent_macroponent_composition_element_id on the sys_ux_app_route record. But when doing this, the page does no...
I want to extend my Instance as it will expire in 2 days
