I added a variable editor UI Formatter to a form to display what was originally entered by the requester in a separate view from the default view.I intended to add this as a different tab using the display form component in the workspace but noticed ...
Hi All, I have a requirement, where I need to make risk assessment question read-only, because some of the answers will be selected by default through script. I have made the field read-only on asmt_metric. But the change is not reflecting on assessm...
Hi TeamTo add a a group in a specific user i'm using this script. Is not a beauty code, but work var users = current.variables.select_the_user.toString().split(","); var arrayGrupo = current.variables.group_associate.toString().split(","); users.for...
Is it possible to enable agentic ai workflow in Employee center? I tried to enable emp center in branding and display and still it didn't workout.
I am new to ServiceNow and have chosen to practice creating a Service Portal. Now, I am stuck on downloading the 'logo.png' and 'icon.png' Does anyone know how I can locate these PNGs? Each time I click on the hyperlinks, nothing downloads.Please hel...
Hello,I (ServiceNow system administrator Version: Xanadu) have a workflow that consists of two parallel tracks, one creates two sequential records, sends an email, and creates a third action; the other has an if statement before conditionally creati...
Hi Team, I have created separate email client templates for the Incident and Catalog Task tables. However, when opening a Catalog Task record, both the Incident and Catalog Task templates are appearing in the email client. Ideally, only the Catalog T...
Hello All,I'm working for the creation of flow over virtual agent.I have created the topic through Virtual Agent designer. And through virtual agent model, I have created one, but it is not getting published. WHY?Because of this in the NLU intent tab...
We have created a custom list UI action that appears on a database view.It calls a client-callable script include, and also uses the following modals.- GlideModal: glide_confirm_basic, glide_warn var confirm = new GlideModal('glide_confirm_basic', tr...
Hi , please help me to find out the related list OOB config in the Risk event -- compliance case related
Hi Community,I'm encountering a technical issue with a custom Virtual Agent topic in ServiceNow named "XXXX". This topic includes REST API integrations and interacts with an LLM (Large Language Model) to generate real-time responses.Working Process:W...
Hi everyone I am noticing that when people click on 'New Change' and start populating the form, if they decide to not log the change anymore, it still gets logged even though they do not click on 'submit'. Is it a bug in the system or is there anyth...
Recently I'm learning about De-duplication templates to remediate de-duplication tasks. I've few questions regarding de-duplication templates:1) How to create templates for a class to target multiple scenarios. i.e. duplicate serial number, duplicate...
Hi I have updated a copy of the “Record Default” page to display some SLA data, this data displays correctly as intended. I have also added a refresh button using a “Button Iconic” component and the “out of the box” REFRESH Events function, howeve...
Hi, I am trying to set a variable in the catalog item to read only for other than Service Desk group at the sc_req_item level. I tried it but still non Service Desk group is able to edit it. Kindly help. (function executeRule(current, previous /*nu...
