What is choice action field in transform maps used for?
Can anyone pls explain the use of choice action field in transform maps and its options(create,ignore,reject) with real time examples. Thanks in Advance, Sweety
Forum Posts
Capture multiple Tables (With Associations) and Fields in an update set
Hey there I have a custom app with 4 tables in a global scope. Let say the 4 tables are Tab1, Tab2, Tab3 and Tab4. Tab3 and Tab4 are associated with Tab1 and Tab1 is associated with Tab2. What is the best way to move these tables from a legacy instan...
"Attach" Action in Service Operations Workspace
Hello! I am trying to update the "Attach" action when searching for Knowledge in the Agent Assist. Currently when you click "Attach" a modal is presented and you can add Comments. These comments and the article are added the Additional Comments field...
Create an SLA Which will apply on priority 1 (critical) incident.
Procedure:Navigate to All > Service Level Management > SLA > SLA Definitions.Click New. The SLA Definition form is displayed.On the form, fill in the fields Type : SLA,OLA and UC SLA : SLA is an agreement between a customer and service provider.OLA:...
Outbound REST Integration
Use case: If an incident is created in source ServiceNow instance it should be created in target ServiceNow instance.ServiceNow stores details on how to interact with external web services through REST in a REST Message record. The REST Message recor...
Resolved! Update set movement
I am moving my update set from Xanadu to Yokohama. I am getting multiple errors of the same type. The description is - Could not find a record in sys_security_attribute for column security_attribute referenced in this update
Work order Qualification Group field not populating
Hello Experts,I am new to CSM .i am creating my first workorder.but i am facing issues with qualification group.OOTB qualification group will populate based on location.so as per OOTB functionality i have assign loaction for a group.now when i select...
Encryption OOB popup not visible in catalog item
Hi, Can any one suggest this method is not popup OOb box with Encryption and Without encryption option while uploading the attachmentWidget Angle provide :spAttachmentUploadType : Service function(spModal, $q, i18n) {'use strict';return {uploadAttach...
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Resolved! Max length value of string field is not honoured
In the sys_dictionary table, I've the following field:But ServiceNow is allowing to store a value greater than 30 characters. For eg: It allowed to store a value of "Health and Safety - Customer responsibility" which is 43 characters long. Is this ex...
Resolved! significance of Action Name
Hi,What is the significance of Action Name in UI Action? I only know that when we are calling server-side code from client-side, we use it gsftSubmit(null, g_form.getFormElement(), actionName), and then we write server-side logic. Even then, how is t...
Resolved! How to hide a module from the application menu for a specific group without removing roles?
Hi, I’m trying to hide a specific module from the Application Navigator for users in a particular user group, but I can’t remove the roles assigned to that group, as they are required for access to other functionality. For example, the module has vis...
Resolved! Need to get the value of the rejection comments
Hi, I need to get the comments of the approval table when the approval is rejected for a catalog item.i have created an email script.The catalog item is Outlook Mailbox Permissions Request.When an approval is rejected, the comments has to be sent to ...
Comments with some HTML tags in the csm portal
Good afternoon guys, what's up?On the csm portal I have some comments (mostly automatic) that are coming up with some HTML tags like in the image, can you help me solve this?
Resolved! Lists in workspace is not visible for some users
The list in workspace look like this for some users the Unassigned is not visible like this Can anyone help what might be the reason?
| User | Count |
|---|---|
| 85 | |
| 67 | |
| 50 | |
| 18 | |
| 14 |
