Portal page link shows id=ticket but page is actually showing standard ticket. If I have to configure anything then which page widgets should I edit id=standard ticket or id=ticket.
Hi Team, I’m looking to create a report from the View/Run Module that displays active HR cases grouped by the person they’re assigned to, and categorized by business elapsed percentage ranges. Specifically, the report should show:How many active HR c...
I know users can turn on/off notifications in their phone settings and that there is a general on/off push notification setting, but is there a way to turn off or Active false push notifications from native for Now Mobile App? Thank you, @rakesh115
Hi fellow developers I have a requirement to create an Order guide, have two or more catalog items inside the order guide. But with a catch, here it is:In the 'Describe Needs' page, need to show two checkboxes(Option A & B) which will be the respecti...
Hi, Our organization is considering starting work with GitHub.I'm trying to understand what the meanings are.We have the ITSM module, and currently, all of our components and implementations are based on the global app.From my understanding, I can sy...
I have a catalog item that triggers an approval (below). The approval does get triggered but and if I do approve one of the requests, it just sits in the same waiting for approval status. It shows 1 approved and 2 are still Requested but the workflow...
I created a field on a form and the type is drop down, I created a catalog UI policy to hide one of the field options "Director and Above". However, the option still shows on the drop down list. The field where I made the change is a part of a vari...
Does anyone know how to install the "Atlassian Jira Integrations Common" plugin on a servicenow developer instance, or where it sits under in the Activate Plugin section of a developer instance setup?
Hi ServiceNow Community,I came here with a belief that one of the community member will help me get through the issue I'm facing.Recently, I decided to Invoke Mid-server into the Flow designer the idea is to run a PowerShell script that do a specific...
We have two similar application services ( <app name> PROD, <app name> PRODUCTION ) that are created from tag based service families and have relationships to different set of CI classes.(VMware Virtual Machine Instance, Manual End points) vs (Win...
I'm trying to use gs.getSession().putProperty() in a scoped application widget on the service portal, but I am getting an error that "Cannot find function putProperty in object com.glide.script.fencing.ScopedGlideSession@495843." I know that gs.getS...
Hi all, wondering if anyone else has figured this out. I can't for the life of me change the color and icon of a few elements in the virtual agent chat window. The elements I'm talking about are highlighted in yellow in the attached graphic. Much obl...
I have one catalog item called "Request offboarding".I need to create RITM through flow designer inbound email. So, I have created one flow as well, this is the trigger action:After that I have create one action "Parse email body text".This is the Pa...
Hi All, How I can call UI action in the catalogs is there any way
Good day everyone,so i created a new widget to have an all in One solution there user can approve or reject ritm items from just a simple view, for the most part its all working except the Key point, it doesnt update the approve or reject for that ri...
