Hello,I have a problem with inbound actions. This is the case: multiple users have same email address and one of the users is locked out or inactive. When an email is sent from this email address, the system randomly maps the email address to one of ...
Hello. I have a CI called "Virtual Server" and it has a field of type List of "Network Interfaces". During my import I would like to find the existing Sys IDs for the Network Interfaces and assign them to the server. I see how to set the value of a R...
Can anyone tell me How to override setAbortAction() Message?ThanksHarsh
Hi, I am investigating an issue where the inbound email action uses the email.body_text variable and is assigning this value to the description field which is a string. The incoming email content is predominately HTML and the description field result...
Is it possible to have an icon or small image appear in the list view for a table I have created myself? I created a column of type image, but in the list view for my table, only the path to the images shows, not the image itself. I was hoping to hav...
Hi,I need help please. Im beginner in javascript and I learn everething from beginning.I created UI page.Result is that UI page display several records each to other (kb query - gliderecord ).I would like to display every record separately one by one...
While executing a Powershell activity on a MID Server via a workflow, every so often it fails due to a probe timeout.Fault: Probe timeout reached: terminatingAny idea how to configure the probe timeout? I want to increase it as it's erroring in about...
Hello,I would like to trigger some Change Task notifications when the State on the Parent Change Request is updated to certain values. Should this work using the notifications based on when a record is "Inserted or Updated"? It seem like it should, b...
I would like to have derived columns in a table. the value of the column is depending on the other column value. (Example , age which is derived from the data of birth column). please adivse me how to populate the value for the derived column. Thanks...
Hi,Does anyone know if there is anyway that I can create a template "sys_template" from a business rule populating the template field using values from a from on a table?I have created an "Event Management" Table with an Event Task table. Sometimes e...
I'm having trouble with getting a the display value of a choice list into my mail template. Can anyone help me with the correct syntax? You think it would be getDisplayValue() but that doesn't do it.What I want to see in my resolved template:Dear Cus...
Hi all,I have a table that I want to update all existing records with an ID number. How can I do that with a script?any ideas?Thanks!
Hi all,I am trying to create a database view. In theory it should be simple. Table A is the cmdb_ci table, table B is sys_audit table. I would like to produce a view where it lists the cmdb_ci items with their corresponding audit activities (field na...
I am displaying the Caller's phone number on the incident form and setting it to read-only through a script. The script displays the phone number field only if it contains a value, and uses setReadOnly() to set it to read-only. The problem I am havin...
I have a report that I'd like to run on the number of incidents of a certain template showing the count by user. I currently have this set up as a bar chart, and then it shows a list below with all of the data. I have about 15 users with 2+ incidents...
