Hi, Can we search for Catalog item variables (from sc_req_item) in the global search?I have added the sc_req_item as a test search table. But this does not show up any result.Any idea?Thanks.
Hi All, I'm very new to service-now development and I'm currently working on developing a form in catalog item where someone can request to have a server rebooted. I have a server field on the form that when updated with a servername I would like t...
Hi All When creating a new column, the column name is a combination of "scope" and "column label". What should I do if I use column names without the scope?
I have a list collector, and there is a script which displays the valid choices for the customer to choose from from a table, but some customers use the search bar to find values in the table that are not valid choices for this particular request. Is...
I need to set value to the field 'u_reserved_by'. Please help me how to get field value instead of sys_id for the below highlighted statement.function onSubmit() { g_form.setValue('approval', "Approved"); g_form.setValue('u_status', "Reserved"); ...
Hi All,Regarding On-call scheduling, I added rota_manager role to a group. But none of them from that group is able to edit the members list. Any idea?
I have this script (found on community) and it's working. It pulls the list of approvers and adds to the RITM approval record. Some of the items in list collector variable (teradata_options) have multiple approvers and we only need 1 approval for e...
Hi, I have a requirement to add a floating chat icon at the right bottom corner of the Service portal page (screen shot attached). I will have to create widget and add the image inside the widget. I had the below questions basically. a) How can I pla...
I opened a case recently regarding an issue with mandatory fields in the Service Portal (checkbox specifically) that when displayed on RITM would not observe the "read-only" attribute we have set for all variables. The solution proposed was to set s...
I am wondering if there is a way to get a record count inside an ATF test. My situation: my test is placing a catalog order through the Service Portal. I can see the REQ that was created, and the RITM as well, using "Record Query" test step. After...
I've added caller.department.name to an incident form view but on the form it displays the label as "name" I tried to change the label using configure > form design but even though it lets me change it and save, the changes do not persist. Is this po...
This is from an article I wrote for SN Pro Tips. If you like this, feel free to check out the rest! Dealing with Time Zones in ServiceNow can be a real nightmare. If you want to know what time it is in a different time zone, you're out of luck, chump...
Attempting to duplicate the VIP 'Caller' functionality seen on the Incident list to the 'Requested For' field on Catalog Task & Requested Item lists. As Field Styles do not seem to support dot walking is there another way to accomplish this without a...
Hello, Currently, when user replies to the email from the system, the reply goes to Work Notes section. Our customer would like it to go to Additional Comments. How can we achieve that? I already modified the inbound action with following line: curre...
The documentation on delegation is pretty clear: Specify the responsibilities the delegate will assume using the following check boxes. You can delegate: Approvals: The delegate can approve items on your behalf.Assignments: The delegate can view an...
