I am an experienced Java Script developer who is new to Service Now . I need to replace '\n' with '\r' in the short_description field in the incident table . The line of the code , that does the job for me in the vanilla JavaScript is : someText = so...
Hi All, We had an MVRS in one of the catalog item to populate users Name, Fname, lname, Email, Manager, EMP Number, when we click on ADD Add row pop up displays is there any way to increase width of Add row pop up. Regards, Vamsi
Hello all, i created a workflow on "sc_request" where an event gets started after an "if-statement". For that i created two boolean user variables, one at "sc_cat_item" called "u_direktversand_cat" the other at "sc_req_item" called "u_direktversand_i...
Hi All, We have a catalog process where one can request for Admin access for a given window. This is generally used by our support teams to manage releases and issues on Production. It was working fine but now it has stopped working after the version...
Making changes to asset tag under alm_asset but notice the script shows *** Script: Aborting Asset to CI sync due to pointer mismatch Wondering if anyone has seen this? I assume it is a ci and alm_asset not having the asset tag the same.
I have an email template attached to my calendar invite notification. Everything is working, but it seems outlook or "Something" is stripping out my HTML message body when I send it.I have this:But, the calendar shows this after I save and open it up...
Hi Team, I would like to ask you for the best practice regarding inserting images in knowledge base articles. Maybe I have incorrect feelings on this, however let me explain my doubts & feelings. Case 1: CEO of Acne company (72 years old - NOT a tech...
Hi there!I am using a few articles/videos by Brad Tilton and Göran Lundqvist to utilise the MRVS as a table display for various data stored in tables in the backend. This is a trial to see if it will work as a load time friendly way to load these val...
Issue: import project and tasks and populate the Project(project) field on the pm_project_task table. pm_project_task appears to reference pm_project through the composite field Project(project) I do not see a sys_id on pm_project_task referencing pm...
Hello - i submitted a catalog item and when i am looking at it on the backend from requested item on the default view i don't see the variables on the form. However, when i see other RITM's for that same exact catalog items, those RITM on default vi...
Can someone help me with a script that will create a task in 1 week from the start date? So for an onboarding request HR will enter a start date. I want a task created in 1 week from that start date on the catalog item. Here is my workflow This i...
Hi,In our IDP, when I put login URL as instance.service-now.com/navpage.do, after login it takes to Homepage with portal page in the content frame. We wanted to redirect SSO users to SP portal, so I changed the IDP login URL to instance.service-now.c...
I'm developing one project using the knowledge table and I want to use the default workflow for Knowledge Approval. To approve any articles, the approvers are picked up from the knowledge base managers & owner. But, these both fields are user fields....
Hello, I have a requirement to move the values from left to right in a list collector variable (which is slush bucket), when a form is loaded. I have tried different possibilities but no luck. Can anyone help me out?
It is related to 'Reject/Approve' button. This is happening only to specific users. The issue is as below: Whenever a case is awaiting approval from a user, the user gets a notification and also a task on portal. From portal, when they are trying t...
