Dear Developers, I want to know by which team , the SLA got breached. I want to report when the sla got breached and by which team. e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will re...
hi,how can i get the method names present in this package.is there a way in servicenow to view a package ?even via background scripts ?
There are two instances: instance A and instance B. Now, I want to copy a scope application in instance A to instance B and the scope application is still exist in instance A . is it possible? Please, any help/advice would be really helpful. Thanks ...
Hi, I have an event table where I store events, and allow user to register for the event to receive a calendar invitation. Registration is done via an UI action using the logged in users SysId, the current event SysId and putting them into a Script...
Hi Community, I have an out of the box field "Version" on cmdb_ci_appl table. We need to promote this field to cmdb_ci table. Any recommended way of doing that? I know we have a method "GlideDBUtil.promoteColumn(sourceTable, targetTable, column) func...
I am using workflow to generate approvals. and the oob email notification is sent (Approval Request) I need to customize this oob approval email notification for my custom table (contain custom table fields and verbiage ...) Does someone know how to ...
Hi All, we have a requirement to calculate the difference between two dates in days in scoped application. I am trying to the difference in days in totalMs but it is not giving proper value . Please help in the correcting the code var DateValidati...
Hello experts, i need to add a star icon next to number field of incident on list view.On change client script needs to be used. g_form.addDecoration('number', 'icon-star', 'mark as favorite','color-red'); needs to be put into script??} Any ideas?? ...
I have credentials of service now user. Is there any way to check over REST API if this user has access to read/write operations on certain table? For read operation I can just request for resource and in case of insufficient privileges I have appro...
Hi team, I have XML code to display some data in HTML knowledge article template. However the output has <div> tags in it. How can i remove those? Here is the sample code: <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:co...
Hi,My mind suddenly stood still.I have a form: call which has a field company and a field caller.How to make it so when you choose company, for example "IBM", it will autopopulate the "Caller" field?The Caller field is a reference field to sys_user a...
Trying to set up password reset tool Facing an issue where it is working for Admin user but not for self service user. I saw an error in Activity log stating 'User does not exist (chris.welch)' the user does exist in user table and id is correct too....
What are the impacts of using queryNoDomain() in an instance where Domain Separation is NOT enabled. Will it have any impacts ? The reason I ask is because, I see a behavior related to this method where it works fine some times, and it doesn't in som...
Hi, On the Demand form i have a field called Business Case which is field of type HTML for that i need to autopopulate few values which i already added in the Default Value and it is working fine. Now in some cases Demands get created from I...
How do I export a html table from a UI page via export to excel button? I'm trying to have a function called in html of UI page, this function is being called from client script of the same UI page. Where in client script is calling the script includ...
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