How to impersonate system?
How to impersonate system user as an admin?
Forum Posts
Resolved! Populating Date field with GMT Timestamp
Greetings!I have a field in the incident table, opened_at. I would like this field to be populated with the current GMT date and time instead of the user's local time preferences.I created a dictionary over-ride using this javascript snippet:===> jav...
Resolved! Only show annotation on new record forms?
We would like to provide some instructions, but only on a new record form. There is a use case to allow some users access to the regular form but in specific cases we want to make sure that appropriate record producers are used. We added an Annotatio...
Resolved! Automated Project Task creation
Hello All,It's been requested that I come up with a way to "set up" a project task list.We have over 1000 Club Locations in North America and we have a project to replace Monitors. I am looking for a way to create a task for each location so the ma...
How to include a schedule in a workflow "Wait if condition" script
I'd like to include one of my custom schedules into a "Wait if condition" script. The wiki is very vague on how to include in checks to a custom schedule, so I thought I'd share my simple script and see if anyone had opinions on the best way to inclu...
Resolved! remove --none-- option from dropdown (non dependant)
I have a field that was created as a dropdown with a simple Yes/No choice list. The choice was set to 'Dropdown without --None--" and a default value of Yes was specified. There is no field dependency and yet the Choice list still contains --None--.D...
Issue with UI action and Mandatory fields
HI All,I have a UI action where I am checking for mandatory true for 3 fields and alerting a message when the mandatory field is not filled.Problem is that it required three clicks for UI action to work since ite checks three times for mandatory.Is...
when Incident is resolved, I want to send email notification to the caller to close the incident. I have to send this notification on the 1st day , 2nd day and 3rd day after the incident in resolved. kindly help me.
when Incident is resolved, I want to send email notification to the caller to close the incident. I have to send this notification on the 1st day , 2nd day and 3rd day after the incident in resolved. kindly help me.
Resolved! getting the user's email
On my form I have a field that shows the requester's email address when the form loads:in order to get this done , on the default value of the filed i have :Now , on the form, if someone selects yes in (Is this on behalf of someone else?) , in the ( ...
Resolved! Require Fields in Order to Close Complete Task
I have two fields that need to be required in order to "Close Complete" a task. I can do that with a UI Policy for the Close Complete "State" value, however the "Complete Task" button will defeat the UI Policy and simply set the "State" to "Close Com...
Resolved! How can I set the a Change Owner field to default to be the created by user when a Change is Created?
On our change request form we have a new field called Change Owner. The field is required. I want the Change Owner field to be set to the Created by user by default. Is there a way to do that?
Search for duplicate users
We are LDAP integrated. When an employee is a rehire, our HR department creates a new user instead of using the old. When this happens, we end up with two user accounts, one being inactive. The user is not able to get into ServiceNow as a result.I'd ...
Resolved! List Control
Hi All,I'm trying to hide "Edit" in the change task related list by using advance script in list control for people without change_manager role and also there is an OR condition with respect to state.Please review my code,var answer;if(gs.hasRole =...
Does plugin activation get captured in update set?
I noticed whenever a plugin is activated it gets captured in "Default" update set though i have selected the current update set in update set picker to the one i have created.Need your inputs. Kindly suggest.
Duplicate Request and its associated Requested Items
Hi,I was wondering if it is possible to duplicate Requests and its associated Requested Items but be able to modify the Requested For and By fields?ThanksRegardsRB
