Hi,Can we use variable in Encoded query, I am trying to assign a value to variable and use it in the encoded query it doesn't seems to be working. Can any one let me know how to do this. Below is the code, I wanted to replace the sysid highlighted wi...
Hi Can you help us with the following.Trying to integrate Netcool and ServiceNow. I see the events pass across the Socket Writer gateway(netcool) to Socket monitor on MID server (watching the Socket monitor port). But I am not seeing the alerts getti...
Hello,Is it possible to output a previous field value in a mail script? Something like this:<mail_script>var pdd = previous.due_date.getDisplayValue();template.print('previous due ' + pdd);</mail_script>Thanks!Mark Didrikson
Hello,Here is what I need to do:I have an Exchange distribution list which I regularly export by runningGet-ADGroupMember "<Distribution list name>" -recursive| select samaccountname,name | export-csv c:\temp\exported_names.txt -Encoding unicode -NoT...
Hello All,We are planning to install discovery and we are working on our development phase.When we performed a discovery scan , the Service Now instance has created records for laptops and desktops in COMPUTERS ci table. Our customer has asked us to ...
Hi guys, I like to know what kind of database are we using in ServiceNow.
I use a Set Value in a workflow to update a task state to "Closed Complete". It updates the state but does not trigger any Business Rules with the condition of that state field changing to "Closed Complete". If I manually update the state in the ...
Hello Community, I have created an event that gets fired via workflow activity in a workflow that is on the Change Request table. The event generates a notification that fires from the sysapproval_approver table. The notification contains a m...
The Crazy Question:How can someone look at their approval and complete some fields and approve the request at the same time?The Need:We've been finding this need more and more often lately where Approvers need to complete some information on a Reques...
Hello all,We are using async GlideAjax calls on the Incident form.When the user changes a combination of 2 fields on the form, we have an 2 on change client scripts which use async GlideAjax and the response we receive is used to set the value in the...
So, i know its very possible to use a javascript: bit of code within a filter however, I am facing an issue.I am trying to use:javascript:gs.getUserID().getRecord().getValue('u_site')Where u_site is a reference to core_company.so its: Site is javascr...
How is a UI Script actually triggered? If a Global UI Script is written and is Active does it get triggered on each iframe/page load? I understand it may not be the optimal way of implementing a change - but wanted to understand where and how the UI ...
Under an email notification of mine, I want to script a condition that will control who will receive the email, not a condition to control when it will send.My email recipients are currently dynamic from fields on my Request form, Requested By (custo...
We have found the built in HTML editor in Service Now (Aspen) to be rather poor. You may have spotted, it produces messy HTML and generally lacks the ability to customise. As we are to be publishing knowledge articles on our CMS, the articles need to...
I am trying to set up an email notification ONLY IF a change task is 7 days past due date! The email should only be sent to the person who has been assigned the change task.Please help!
