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We are trying to configure Email notifications that can be used for Email and SMS notifications, depending on the device selected or the device that the use subscribed to.Some questions we have are:1. What is the logic on the SMS alternate field, if ...
I am trying to do some client scripting, specificly making some fields manditory when you close an Incident. I found a sample script in the Wiki but it does not work. The reason it does not work is because sys_action.value returns bbddb6bbc0a81823adf...
I just wanted to know if anyone knew how to build a count down clock into the service-now and to be an option that can be seen on my homepage (where you can add graphs and other clocks using add content) I appreciate any feedback.thanks
Hi I have to create a business rule that runs after the user updates a ticket. Is there any way to open a new window and take the user to a url (say google)?I tried window.open(url) and it does not workAny ideas?
Hi All,I am hoping somebody can advise me on the best way to import Assignment Groups and their members into Service Now. I am wanting to populate workgroups using an Excel Spreadsheet. These are the fields I am wanting populated:NameManagerGroup Ema...
I am having an issue with the onChange script running on a multi line text field, it seems to fire onLoad but not if I change the content of the field and tab out? The specific script is running against work around on the problem.
I don't have a strong javascript background and was wondering if someone could answer this question. I want to write an if statement that does something based on whether my query returned anything or not. var gr = new GlideRecord('sc_cat_item'); gr....
Is it possible to implement a union or join between two forms in Service-now?We have a current implementation that has been heavily customised and is used for change management. There are around 13000 records in the sys_user table, all of which relat...
Hello , Im trying to use the XML output option via HTTP to gather data and incident information for easy, and on-the-fly usage on our internal IT dashboards.My only problem is the authentication, in unable to directly consume the XML output because t...
Hi,Is there a way to display in a reference field something else than the default display field for a specific variable?I explained why.On the CMDB, the display field is the code of the CI, in order to allow IT people to quickly find the right CI in ...
I have emails that are coming into the system whose body_text is empty, but I can see the text of the email in the Body textarea when I drill down into the email. In the Inbound Email Action, I'm parsing for name/value pairs in the email to generate ...
I am trying to put together some workflows for the Project Management Module and I want to create Project Tasks in the workflow. When I do, they do not attach to my parent project. Anyone have any suggestions? I wonder if I need to create a workflow ...
I was just wondering if anyone has tried importing into service-now with anything that is not a comma delimited file. Since we have commas in our actual data our guys have programmed a pipe ( | ) delimited file. I have not tried this since I have alw...
I have three Buttons on the form :1. Hold2. Cancel3. Save DraftHow to identify which button is pressed on the form? On submit event in client script i want to know which button is pressed? If cancel or hold is pressed then want to make comments manda...
I have a business rule set up to populate another table after the initial table has had and update/delete/insert done to it. What my issue is that I am not sure how to tell what record has been deleted from the inital table so that I can delete it fr...
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