I am currently trying to write a script that will retrieve the approval record associated with a request item.The script is run within a notification that is triggered through an event (raised in a workflow).Within the workflow I have an Approval tas...
Hi All, Bit of a peculiar one.... I have one user who cannot see any of the filters (even if created by themselves) in the Filters section on the incident table (in the Box where the options of View, Filters, Group By, Show + Refresh List). The op...
Hello Implement, When the assignee is changed on a project task the project short description was changedon several projects.In the System Log Statements an entry with Message 'Project found - OPS0000137 Test 140703 10:00 Ops Project: OPS0000151 - P...
Hi,I can't get putClientData() and getClientData() to work for me for some reason.http://wiki.service-now.com/index.php?title=Session_Client_DataThe Script Action is fired by 'session.established'.It simply contains: gs.getSession().putClientData('my...
How can I create a UI Action on a Record Producer Service Catalog item?I want to be able to have a button on a standard change catalog item that will create change tasks as needed by the userSo if they have 3 tasks, they can create 3 change tasksIf t...
I'm in the process of creating repeat incidents to replace our daily service desk check list however some of the checks reference links to internal server resources and for that reason I would like to embed a clickable link to a UNC path in an incide...
I want my email notification to customers to be easy to read just like first example. Currently in my environment, the email includes the email threads which makes it hard to read. How can I get rid of the thread part (Please see the emails in bl...
Hi all, So I am not very experienced with this but I am trying to write a script to have a group populate in a custom field in the User table. The custom field is u_default_group. I think I have to create a Business Rule for this and have written s...
We have a requirement for a TASK to be created, yet not appear in the Service Desk queue until a certain date. Or, the ability to create a TASK, and then place it "on hold" or make it "hidden" until a certain date. (IE. If a laptop was loaned to a d...
Hi all!I am having trouble with the following code. I have a table with 3 columns (product, subcategory, assignment group) and I am trying to build a client script to query that table when there is a change to the incident subcategory field where the...
Haven't really had a reason for this before, but can you create a dynamic group in ServiceNow based off of characteristics on a User record?We have a custom field on the User records called "Is Manager". I'd like to have a group in ServiceNow that ...
When we open a catalog item from the service catalog, the title value on top header is same as that of name value when you open that item in maintain items table. Is it possible to customize the title value as different than that of Catalog Item name...
Hi,I am using a encryption field in my incident form.When i'm updating the incident from service now UI, then the encrypted field is getting updated properly.But, when I'm updating the same incident form via SOAP web services, the encrypted field is ...
Hi SNC, Recently I am struggling with the following case - I try to add users to the Watch list (in incident or change), I select the users I want to add, I click 'Update' and after the screen refreshes these users are not in the Watch list. They si...
I have just set up various Inbound Email Actions in my DEV instance. However, there are senders that send us email, that ServiceNow has decided are not trusted. I have looked everywhere on the Wiki and in my instance, but I am unable to find any ...
