BCC emails show up in activity log
Do the emails addresses being send to BCC show up in the activity log of an incident ?
Forum Posts
New Instance Checklist
Does anyone have a checklist to QA a brand new instance? Also, a best practice instance setup checklist?
Resolved! Rest variable substitution
HI AllWell i am making an rest call using a service catalog item, where couple of fields need to fill as per customer request. i am using variable substitution to make it work.Can i know how these substitution will work from the service catalog as th...
Approval buttons in email notification that don't rely on replying with an inbound email to approve
Hi All,Just curious if anyone's ever implemented something like this. Basically I'm looking for a way that when the receiver clicks Approve/Reject, it automatically updates the corresponding record to Approved/Rejected. Right now we're using the OOB ...
On Call Outlook Integration
At a recent training session I was asked if it possible to integrate the on call calendar with outlook. Basically they want a way add on call to their personal calendar. Now over time I have learned to anything is possible with the right resources bu...
pop up message when selecting a specific item from the list collector
I have a list collector , when selecting a specific item , a pop up message should be shown . I have an on-change client script to meet this requirement:function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') ...
Opening a link in email to chrome browser instead of default browser
As the recipient of an email from the servicenow system that contains a link, I can select the link so that it will open directly in the supported/chrome browser regardless of my default browser settings.Is there a way to do so?
How do you give permission to edit certain fields in forms after its been submitted?
A work colleague needs to edit a certain field within a form after its been submitted. The field is labelled as "late justification" after an edit has been made elsewhere in the form for them to justify the change. They can also edit the description ...
Resolved! Why can't I edit this dictionary entry?
Hi All, A while ago our 'First Time Fix' Column label was deleted from our incident table. I have since returned it however it is now displayed as u_first_time_fix on the form and I am unable to edit it. If I try to edit the dictionary entry it defa...
Allow users to change a form view
Hello community, I was wondering if there is some mechanism to allow certain users to change the view of form for a particular table, example: Allow change managers to switch between "ESS view" and "Approval view" on change form, but change managers ...
Does ServiceNow uses NodeJS anywhere in Framework???
Does ServiceNow uses NodeJS anywhere in Framework???
Show changes to record since last opened
Hi,I am wondering if there is a way to know if there has been an update to a record since the last time it was opened? For example if I need a record to be marked a certain color in a list if it has been updated since the last time I looked at it. Or...
Resolved! Key word search from email subject
HI Awesome community gurus.I'm scratching my head and trying to find a good solution for my problem.One of our business group, would like to have inbound email ticket creation (it's kind of easy.) however, they want people to put some keyword in the ...
Error message with a success http code
I found that the REST API sometimes returns an error message with a success code(201 created) when failed to insert data using import set API. I'm wondering if there're any other cases that the API returns an error message with a success code(200 o...
Resolved! Disable out of the box notifications
Hi guys,I have a custom app that's been extended from the Change module. There is an out of the box email notification that is being triggered via the workflow approval (I think it's called "change.itil.approve.role". I want to modify it as we do not...
