How to find out which business rules fire a specific event
How do I find out what business rules fire a specific event?
Forum Posts
Resolved! Report using database view not saving Variables
My goal is to create a report off of the database view below which will show approver, requested item, and variable data.The only issue is that, when I save the report, all of the variable selected fields go away from the report (removed automaticall...
Servicenow developer - Real Time tasks
Can anyone put the Real Time tasks or projects of the company. I want to know how the developer will work on requirements. So by trying real time requirements i will get experience how developer will work on his tasks.Any Tasks on servicenow with cle...
Is approval_admin role required to perform approvals
Is approval_admin role required to perform approvals, or can we give new ACL's that can say if the user is the Approver of the Approval Request, they can have access to the form to read/edit/approve. As per the OOB there is a inbound notification tha...
Resolved! How to populate the "To" field in the client email with the requested for in the catalog task form?
Hi, I have enabled client email for catalog task table, I would like to automatically populate tthe "To" field with the requested for e-mail, the requested for is coming from the requested item associated to catalog task.Can anyone share some hints h...
Resolved! Help with a csv file load and a transform map run only if update is new
Hello, New to Servicenow. I have a daily feed coming in of users. It was setup by our SericeNow partners, it was running in 1-3 hours now takes up to 10+ hours to run. We had a new field added to the csv called Last updated date. It has the d...
Run/Call a UI in Business Rule
I need to know how to run the UI Action(Refresh Impacted Services) when the value for the Configuration item field on the Change Request form changes.I was told I need to create a Business Rule. Here is the if condition:// check to see the CI field h...
Resolved! How to get current user sys_id using business rule in servicenow now?
I need to current users sys_id using business rule.any thoughts?
Resolved! Incident Management:I need a background script to update the closed date with the update date for incidents.
So for some odd reason the "autoclose incident" business rule stopped entering the close date even though it is changing the state to close. So now I have over 700 tickets that are no longer active and state is closed but is missing a closed date. If...
Resolved! Java data type string error in scoped application
I am attempting to create a business rule in a scoped application. The business rule is not working due to a java data type error. I think it is caused by the "condition" line. I have used this same line in other (non-scoped) business rules. What cou...
Trigger event/something at specific date and time
Hi All,I'm looking for possible solutions to the below:I need to change the status of a business service (CI class) at a time and date specified on another record. E.g. when a change is raised against a business service I want the business service st...
Workflow wait for specific time
I have a reminder date field on my form and I want to send out a notification when the time has elapsed (and set the state field to a new value) I have tried to add a timer in the workflow to Timer based on: a date/time or duration fieldfield : u_rem...
Resolved! Wait For Condition Activity
Hi guys,I created a condition in a workflow to wait for assigned tasks to be complete... however the workflow doesn't advance to the next activity after I have done the change on the task record that would allow the next activity to run.This is what ...
Resolved! REST Method failed: (/api/now/table/incident) with code: 403 - Forbidden username/password combo
Here are my steps:First, create REST:Here are the "get" function details:Here's what happens when I click the "Test" link:Here are the user roles:I also get the same 403 message when I change the username/password to mine, which I have the admin role...
Resolved! Send two separate emails from one notification?
I am looking to create a single email notification that will utilize mail scripting to send out two emails (containing different bodies) depending on who is in the recipient list. For example:I have an email notification on the incident table that li...
