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Catalog Item Variable Validation

Hi All, There is a catalog item which is to create ServiceNow Groups automatically. I have written below run script in the workflow.Everything is working fine and the group is getting created in ServiceNow, but the "type" values are not getting added...

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Joshuu by Kilo Sage
  • 1026 Views
  • 4 replies
  • 0 helpfuls

Resolved! Need to understand the condition

HI Community, Can you please enlighten me what exactly is mentioned here:This is the condition for inbound email action to create an incident new global.KAL_Inbound_Actions().validSender(email.recipients.toLowerCase())||email.recipients.indexOf(gs.ge...

suuriyas by Tera Contributor
  • 1181 Views
  • 4 replies
  • 2 helpfuls

Resolved! Why UI Policy Not Working for Role

I have two UI Policies.   One that works for both roles and one that does not.   I have not modified the default Access Controls..   Let me show you the UI Policy that works for admin and non admin roles:Here is the UI Policy that does not work for n...

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rhett1 by Tera Expert
  • 3641 Views
  • 5 replies
  • 2 helpfuls

Resolved! All flows in queued state in flow engine context!

Hello, everyone My problem is that every flow is not automatically triggered in my personal instance, but they are all in queued state. But when I test them from flow designer they all work. 

elle by Kilo Contributor
  • 12849 Views
  • 15 replies
  • 2 helpfuls

Filter on M2M table

I have created a M2M table which is having parent table as 'Project' and child table as 'User'. Now when I click on Edit it shows all the users. I want to put a filter so that only a subset of users is available for selection. Is it possible to put s...

rimps by Kilo Contributor
  • 2633 Views
  • 4 replies
  • 3 helpfuls

ATF testing for Virtual Agent-with Chat GPT

We have integrated Virtual Agent with our organization's AI which queries answers from Chat GPT if relevant answer is not found from Virtual agent topic inbuild designer ,However For ATF while creating test cases, it fails if we want to test answers ...

AmaanS by Tera Contributor
  • 547 Views
  • 1 replies
  • 0 helpfuls

Resolved! PDI instance not loading SAM and demo data

Hi Team, i recently opened a PDI and wanted to work on SAM, so I requested the SAMpro plugin with demo datai received an error message that the plugin cannot be activated, and to report the issue.Can anyone advise why this is the case?thanks in advan...

monikaE by Tera Contributor
  • 932 Views
  • 2 replies
  • 0 helpfuls

Storing data using Data Source into remote table

Hi Folks, I need some expert's suggestions here:I have Data Source with JDBC type which basically fetch the data from external system using some SQL query and at other side i have a remote table created. Is it possible to store the data in remote tab...

Sysparm_limit causing long running queries

Hello,  I am running into a strange issue where adding sysparm_limit to a query for an integration is causing extended query times and timeout issues. Here are the queries and their respective response times. I am using Postman for testing as shown i...

AndyKK by Tera Contributor
  • 1382 Views
  • 1 replies
  • 0 helpfuls

Resolved! Question(s) regarding the Microsoft Entra ID Action in flow.

Using the Microsoft Entra ID Action in flow.I don't see an action to "Look Up Devices" Even though I have seen it mentioned elsewhere that this was an action to be used.Is there a way that user(s) of the app have found to work around this? 

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Markell by Tera Guru
  • 891 Views
  • 1 replies
  • 0 helpfuls