I've implemented Dynamic Language Translation in our lower instances and working through UAT. One thing that was discovered was that strings containing HTML (emailing in to a record) was sent to Azure and preserved through the translation. This resul...
Hi All,We are currently implementing Single Sign-On (SSO) integration. Upon successful SSO authentication, user information is stored in the ServiceNow User table. During each login session, a unique token is generated by the external portal. This to...
Hello All, I'm looking for a solution to trigger a notification on the change request when the planned end date is about to breached 90% of the current date. How I can compare the planned end date with the current date in the change request,if the pl...
Hello, I have a user who only wants to receive password reset notifications and not other notifications.To achieve this requirement, I have done the following settings.- Set "Mandatory" and "Enforce delivery" of the OOTB password reset notification "...
Respected Team,I want to integrate SNOW and M365 for automating distribution list creation. Your guidance will be helpful.SNOW catalogue is used for requesting a new DL or updating a DL. M365 team has their own script for DL creation.Need some to ing...
Hi all,I'm trying to count distinct users based on the payload field in the sys_audit_delete table.I want to count each user (based on the display_value attribute in the tag) only once, even if they appear in multiple records. For example, if "Alex W...
Hello, In Document Intelligence Fundamentals - Yokohama Content, I am trying to complete the course "Document Intelligence Configuration" and I am stuck on one question that is mandatory to answer. I have tried all options that I knew but they were a...
Hi,I need your help with a notification issue. We have a catalog item with multiple approvers. When a new comment is added to the associated RITM, we want to notify all approvers with the latest comment. I’ve attempted to implement this, but it’s not...
Hi,I am trying to add a new context menu UI list action within the planning section of project workspace.I was able to find out how to create a new UI action button in project workspace, but i need some help getting pointed in the right direction to ...
STUtils is a really wonderful extension. It's helped me figure out where certain fields are. But, unfortunately, STUtils doesn't seem to help me find this particular 'Updated by' field that's found on the SLA Timeline.I know this 'Updated by' is diff...
I'm trying to configure OAuth access with very specific permissions for an external client. I want the OAuth entity to have access only to the following:GET access to sc_cat_itemGET access to sys_userPOST access to sc_req_itemPOST access to sc_taskHe...
Hi Everyone, We have got one scenario where we have to implement changing state of incident to in-progress when On Hold Date/Time is reached. Full Requirement:In our incident table, we have a state called as "On Hold" when selecting a new field appea...
Hi Community,I’m trying to export all Requested Items along with their variables for a specific Catalog Item. For now I can only get the RITM fields.
Hello everyone, many ServiceNow developers have encountered the problem of why you can't change the default font size in tinymce (html fields). The default size is 8pt and there are several ideas, including a few articles from ServiceNow, one of whic...
