Hi! I am trying to create a script to create incidents in service now based on Azure alerts. This is the script in that I am using in Scripted REST API: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { try { // ...
My personal instance of serviceNow is completely locked down, not allowing me to do anything even though I can sometimes log in
Hi guys,I've created Assignment Group Filter on workspace, it should display the groups that i'm part of how to achieve this feature.
Hello Community !.. When agent is ordering the item from configurable workspace then write a logic as follows. On change of primary contact, fetch the primary contact's account and then go to RITM table and check for the catalog item and the account ...
Hi,I have a requirement to add a search input component to the UI Builder. I need to configure the search input with custom values, How to create a custom search configuration (sys_search_context_config) record table? I have the below 2 requirements:...
Hi Everyone, I need to write a code in LDAP Transform Map, Transform map already created on sys_user table. If Employee Type is updating then Supplier Company value should be cleared. Thanks!Chhavi Agnihotri
Hi Team, I have requirement. Please help on that the incident form is open, When the user wants to refresh the incident form, Then the form and related list should refresh without reloading the entire browser. Given there are unsaved changes on the i...
Hi,I have a requirement. In a Service Catalog, hide a variable at the form level and display it at the RITM and SC_TASK level. Can anyone please give me any suggestions? Kindly help.RegardsSuman P.
We’ve observed a recurring UI issue in the DEV environment that appears to be affecting multiple tables globally — including commonly used ones like Incident, sc_task, and others. Specifically, read-only fields are not clearly visible. This is impact...
when i search for the kb articles and catalog items, the articles are found correctly. but when it comes to incident, it shows the field number not the incident. can anyone please suggest me some guidelines to solve this issue.
Hi everyone,We have to create a BR and client script for the requirement if user with no itil role nor the member of assignment group will change the state to onhold then they will get error message and abort the action. We need this on change of sta...
Hi Experts, I'm looking on how to set a minDate in the spDatePicker (sp-date-dicker) OOB Date Picker in Service Portal. I'm looking to set current date as Min Date in the start date picker and based on that, I'm looking to set min date for End Date p...
Hello All, I am trying to create metric definition for my catalog item RITMS to calculate the time in each stage. Currently I created a metric definition on sc_req_item table , Field is 'Stage' and Type is 'Field Value Duration'. Below is my code use...
Hello Community, When I enter "24 hours" into a Duration field, the system automatically converts it and displays it as "1 day". However, I would like to see it displayed explicitly as "24 hours" instead of being normalized to "1 day".Is there a way ...
Hello, Need to add an file that we have received from the existing Box integration to the sc_request attachment and then that should be copied to the case.Can you anyone help me & share your insights Thanks,
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