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Scripted REST API Azure Webhook not working

Hi! I am trying to create a script to create incidents in service now based on Azure alerts. This is the script in that I am using in Scripted REST API: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {    try {        // ...

Resolved! Personal Instance problem

My personal instance of serviceNow is completely locked down, not allowing me to do anything even though I can sometimes log in

Resolved! Disabling order now button for the agent

Hello Community !.. When agent is ordering the item from configurable workspace then write a logic as follows. On change of primary contact, fetch the primary contact's account and then go to RITM table and check for the catalog item and the account ...

is_12 by Tera Contributor
  • 2497 Views
  • 31 replies
  • 0 helpfuls

Resolved! Need to write a code in LDAP Transform Map

Hi Everyone, I need to write a code in LDAP Transform Map, Transform map already created on sys_user table. If Employee Type is updating then Supplier Company value should be cleared. Thanks!Chhavi Agnihotri  

Chhavi Dixit by Tera Contributor
  • 1430 Views
  • 9 replies
  • 3 helpfuls

No results found for incidents in service portal

when i search for the kb articles and catalog items, the articles are found correctly. but when it comes to incident, it shows the field number not the incident. can anyone please suggest me some guidelines to solve this issue.

jinnalasrin by Tera Contributor
  • 641 Views
  • 2 replies
  • 0 helpfuls

Create Metric Definition for only catalog item

Hello All, I am trying to create metric definition for my catalog item RITMS to calculate the time in each stage. Currently I created a metric definition on sc_req_item table , Field is 'Stage' and Type is 'Field Value Duration'. Below is my code use...

Duration Field

Hello Community, When I enter "24 hours" into a Duration field, the system automatically converts it and displays it as "1 day". However, I would like to see it displayed explicitly as "24 hours" instead of being normalized to "1 day".Is there a way ...

beycos by Tera Contributor
  • 1073 Views
  • 5 replies
  • 1 helpfuls

Need to add an attachment to the request

Hello, Need to add an file that we have received from the existing Box integration to the sc_request attachment and then that should be copied to the case.Can you anyone help me & share your insights Thanks,

is_12 by Tera Contributor
  • 740 Views
  • 6 replies
  • 0 helpfuls