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Cannot access to the $sp object through my server scrpt

Hi all,I ve implemented an Assigment action by a serve side script whis is correcly executed when pushing the linked button.I need to access my current page parameters (and properties) to elaborate server side updating. But if I try to access the $sp...

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Resolved! Now Assist Skill Kit

What are the required plugins to use Now Assist Skill Kit and can I install in on my PDI Is it free?

Resolved! add and remove days question

Hi,I'm not good with dates and times, so I'm practicing now. Kindly help. var gdt = new GlideDateTime("2025-07-03 08:03:35"); var adding = gdt.addDays(10).toString(); //add 10 days to current date time var removing = gdt.addDays(-1); //remove 1 days ...

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CSM workspace tabs and filters

I am in the process of building a new page variant in the CSM workspace which contains tabs. I have some single score data visualisations on each tab. The tabs all have their own filters. However, if I have a filter set in one tab, all my single scor...

M_A by Tera Contributor
  • 977 Views
  • 2 replies
  • 0 helpfuls

Virtual agent NLU

I have created a VA flow which runs based on choice selected by users. Can we create a NLU intent in VA so that directly navigate to step no:X of flow based on text with skips rest steps in flow designer??

Resolved! Field Level VS Table Level ACLs

When both field-level and table-level ACLs exist in ServiceNow, how does the platform decide which one to apply? Which one takes priority, and what's the logic behind that?

vikramkehar by Giga Contributor
  • 3798 Views
  • 3 replies
  • 2 helpfuls

Resolved! Business Rule

I have a business rule set to run on update of the 'State' field on the Incident table. It works perfectly when the field is updated manually or through a script, but when I update the same field using Flow Designer, the business rule doesn’t trigger...

vikramkehar by Giga Contributor
  • 1427 Views
  • 4 replies
  • 1 helpfuls

Resolved! addEncodedQuery vs applyEncodedQuery

I often see both addEncodedQuery() and applyEncodedQuery() used in GlideRecord scripts — they seem similar, but are they really doing the same thing? When should I use one over the other, and are there cases where applyEncodedQuery() is actually bett...

vikramkehar by Giga Contributor
  • 1662 Views
  • 3 replies
  • 2 helpfuls

Resolved! Locate the attachment of a record and read its content

Hello SN community. I have a batch of records that have attached a file that comes from another integration. I have a task where I require to locate the attached file and read it. Can you please provide with some guidance on how I can do that?

fahabil698 by Mega Contributor
  • 2407 Views
  • 5 replies
  • 1 helpfuls

CAD DOUBTS

1. Which of the following is NOT a Flow Designer feature?A. Run a flow from a Catalog itemB. Call a flow from another flow or subflowC. Add stages to a flowD. Test a flow using the “Run as” featureIs it B OR D?2. What are the features of Flow Designe...

PoojithaVap by Tera Contributor
  • 2187 Views
  • 6 replies
  • 3 helpfuls

Resolved! Survey Screen Enhancement

User Receives an Email notification from Servicenow. once the INC/RITM is resolved. Which has 2 options check mark and Cross mark. When the user click on the check mark, they will be redirected to Survey page where the first page looks like below ima...

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Resolved! Error while decoding attachment in base64

Hello,I am trying to create a Scripted REST Resource to receive attachments for a scoped application. The attachments are sent encoded in base64. It is working correctly when receiving .txt documents, but when receiving other types of attachments lik...

FredericoM by Tera Contributor
  • 2667 Views
  • 7 replies
  • 2 helpfuls

Resolved! update date sets miss behaviour

I have created update set in my developer instance and my updated set is in open condition But without completing stage reflecting in another instace how it is possible? without moving, without completing & without export how it is reflecting in anot...

manikantade by Tera Contributor
  • 1648 Views
  • 3 replies
  • 0 helpfuls