Please help me out in creating a change request from problem but not inserting it. Since the Ui action which creates a change record is saved through it that runs, the mandatory fields not filled in and continue to show as required. It should naviga...
Need help with inbound email.I am getting error string as - Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes. this property is also not set in our instance.How can I calculate the total characters...
some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open.
I have some variables which are not accessible while submitting request, but accessible on sc task e.g.: contract number, serial number, lease end date.Contract number is reference variable referencing to ast_contract table.I want to pass this catalo...
based on below code i need to assign that specific group to catalog task assignment group field and i tested this code in background script sys_id is came but same code i executed on that time task assignment group is empty var grpGR = new GlideReco...
As part of cloning, I want to include only the inactive records to be cloned from source instance to target instance.ex - only closed incident, problem, change records should be cloned. And records which are open/active should not cloned. Is that pos...
conditions are only re-checked if a user manually changes a field for a record on a form; if the change is made by a UI action, context menu action ,from an import set, via web services , or through the List Editor , it will not be evaluated. could y...
Hey guys! I want to create an onchange client script for a catalog item based on selection in select box 'order_type', which has three choices: 'new_environment', 'change' and 'decommissioning'.When 'new_environment' is selected in 'order_type' then ...
I want to add worknotes and send email functionality in the ritm form just like the incident form in service operation workspace. I believe this can be achieved via ui builder but anyone can navigate me more on this
Hi Experts, When I am executing REST API , getting below error.This API was working fine previously and now sudden we are getting below error- "Request not sent to uri=<URL> : org.apache.commons.httpclient.HttpException: Server certificate cached ...
Hi,I have below ui script where I want to replace the glideRecord by GlideAjax/g_scratchpad. ALso, want to know how to test if the code is working properly or notredirectToUrl(); function redirectToUrl() { grUserPreference = new GlideRecord('sys_use...
I am trying to install Knowledge API (sn_km_api) plugin on personal developer instance. I see that it is not part of the listed plugins and when I try to install it from the store, it takes me to login page.I receive a message that I cannot "login" w...
how to send CC,BCC in email notifications
HiI want to update the display value of the field 'sys_updated_by' as it currently shows 'user_name' and I would rather it show 'name'.I am not sure if I need to use a business rule or it is in the dictionary attributes of the field.Any help apprecia...
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