I'm using SN studio, after one week of work I managed to configure a Declarative Action with a Server Script and the button finally appeared on My List view header!! See the "(take in scope)" button I configured the action this way ...but when I pres...
I am working on a script where i need to update a list collector field when a row is deleted in MRVS.My catalog is defined in following format:1. List collector field (outside any variable set) > This allows to select multiple users2. MRVS with 3 var...
Is their any way to Prevent downloading of attachment for some users ?I have tried using ACL but is not working as expected.
Hi Team,Can anyone help me please. Am working on universal request on "create request" action.i have submitted the catalog item but it is not attaching the associated UR.i have installed the following plugins com.snc.universal_requestcom.sn_cs_sm_req...
Can anyone help ome on this (1) Create auto email notification• We would like to create an automated email notification which to be send to the requester (once a new SNOW ticket/requests is created).• The automated email must be send only for ticket...
Hi! How to copy the attachment from MRVS to the actual request ticket?
Hello Everyone, I have one requirement. whenever i created one Catalog item then a RITM created and at the same time TASK also getting created under the RITM. Task SLA also created and Task SLA having the start time and End Time. SLA alos s...
We have linked Q&A Genius results to Search Profile but Genius results answer card is showing only one KB article for any query.How to make Genius results answer cards to show multiple relevant KB articles.
Hi I have created the following code to send a email client template from a UI Action script. The email template popup works ok and the email can then be sent (once some updates are made) however although the process appears to work successfully, no...
Hi Team, I trying to add attachment via VA, and its getting added to HR case activity stream but not added in top manage attachments. Why its happening?
Hi, One user is part of 7 groups. Out of those, one group was archived a long time ago, but the user is still showing as a member of that group. Some roles are being granted through this archived group. I tried removing the user from that group in th...
I am currently creating a Rest API to get the value of ServiceNow catalog variables from an external system. In cases where reference or lookups are used with variables, I believe the “Value” field in the “sc_item_option” table contains the sys_id in...
I have an inbound rule (see the attached document) that creates a request based on a specific email address. The inbound rule is working correctly; the issue occurs when the User replies to the same email thread, the system is not updating the Additi...
Hi all,I am creating ATF currently and facing an issue where the choice is not coming up on ATF.The field (variable since its on sp) is referencing choice table, and reference qualifier is being set so only few choices are available for selection whe...
I have a requirement to allow the customer to expand or collapse questions on a catalog item. I have set up the containers and they are working correctly in platform, but the collapse/expand buttons do not appear in portal