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Resolved! Create a reply email via a link in a notification

I have a notification that is going out and it has a link that opens a reply email.When I try and "preview" the notification it looks exactly like what I want, formatted nicely, but when I actually send the notification and click the link in Outlook,...

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Moedeb by Tera Guru
  • 1643 Views
  • 2 replies
  • 1 helpfuls

Resolved! I have a question in service mapping

Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?A. Management IP addressB. MAC addressC. Public IP addressD. MIB address Can you give me the correct answer and a detailed explanatio...

Developer Sandboxes in Xanadu - documentation?

Hi,I recognise that this is not available for PDIs, but I'd like to at least read up on this function.Some of the questions that I have about it are:are the sandboxes are attached to an Application scope, similarly to how ServiceNow's IDE workspaces ...

JeremiP by Kilo Sage
  • 2457 Views
  • 5 replies
  • 7 helpfuls

Service Now developer instances are hibernating

Hi ServiceNow Team, We have our developer instances which goes to hibernation very often. We are having catalog items created which are required in our internally developed solution which we are integrating with Service Now for automation. Service No...

iwssit by Giga Contributor
  • 586 Views
  • 1 replies
  • 0 helpfuls

Resolved! global script include not being called from scoped UI action.

Hi, I am trying to call a Global script include from a scoped UI Action but its not working. Below is the how i am calling from UI action. But its not working. Can anyone help me how can i get the script include being called? I am calling script incl...

sry by Giga Guru
  • 1799 Views
  • 8 replies
  • 4 helpfuls

Resolved! Make Incident form Read-Only for Specific Group

Hi everyone, I have a requirement but can't figure out the right way to do it. I want incidents to be read-only when the state is "In Progress" BUT only for users who are NOT in a specific group (let's call it "CAB Approval" group). Users in the CAB ...

DevYadav by Tera Contributor
  • 1168 Views
  • 3 replies
  • 1 helpfuls

Resolved! update date time field with date field

I am trying to update the date time field with date value and it is not working. Tried the following:var date = current.temp_date;      var gdt = new GlideDateTime(date);        if (gdt.getValue() != ''){        gdt.addHours(11);        gdt.addMinute...

samadam by Mega Sage
  • 915 Views
  • 2 replies
  • 0 helpfuls

Help transform map

Hi everyone,I'm working on a Transform script in ServiceNow and need help with a specific use case. During the transformation process, I want to redirect certain records to a different table ( different from the target), and prevent them from being i...

Snowman15 by Giga Guru
  • 742 Views
  • 3 replies
  • 0 helpfuls