I have created one declarative action (sys_declarative_action_assignment) for applying the template in service operation workspace in that I have used below script ,this is not working can someone please help herefunction onClick() { var selected...
How do I edit the reference qualifier on "verify the employee requesting this case" in the HR agent workspace? For some odd reason, the field is only pulling in a handful of people, where there are about 1K+ users on the instance.I swear it was worki...
Category should be filled if a word is in the short description. how can i solve such problem?
Hi All, I got a new requirement , that is to create 2 different SLAs one is for morning SLA , when someone create SLA before 12PM , then one SLA will be attached and that should have breach time till the current business day second one should add wh...
I wanted to enable a Requested item tab in related list of Service forms. So that whenever user raised request for that particular service the RITM will get stored in Requested Item tab for future reference. I need steps that how we can achieve this.
Hey, I followed the article below in an attempt to display some of my custom fields from the kb_knowledge.do table on the kb_view UI page, but it doesn't seem to be working. I also tried modifying the kb_view_common_content script, but without succes...
Hi Expertin sn_customerservice_case table, there are fields: u_start_time[glide_date_time], u_end_time[glide_date_time].I would like to set those fields value in UI Builder with data resource - create record.I would like to setu_start_time: nowu_end_...
i have used workflow to create tasks in for RTIM. when one task state is changed to "closed incomplete", remaining catalog task are cancelled automatically. I have used "Join" at end in workflow, that is also getting cancelled.Please suggest. Tha...
Hi Community!I trying to investigate how to create an Alert via API and face with issue.When I do API call, like curl "https://dev286647.service-now.com/api/now/table/em_alert" \ --request POST \ --header "Accept:application/json" \ --header "Content...
HIWe have coaching Opportunity assessment as below :GSD - QA Incidents - CI Other - Closedwe need to enable the edit option for the coaching assessment above once the trainee has reopened it.But where this assessment is submitted and how can we make ...
Imagine a Service Portal widget with the following fields: Full Name, User Type (dropdown), Location, and Department.Here's the use case:The User Type dropdown includes options like Employee and Intern. Depending on what the user selects, the Departm...
Hi, I have a requirement that changes a free text field to a choice list fields but I am having trouble coding the functionality so any help will be appreciated.It is for the propose major incident UI action pop up (image 1) I want to remove the bus...
Hi community,I have a requirement to populate a custom Date/Time field u_closed on the Incident table. I want this field to capture the exact timestamp when the state changes to "Closed" (state = 7), matching the time shown in the activity stream whe...
Hello Community,We are attempting to retrieve the "Requested For" and "Opened By" fields from the sysapproval table, but we are currently unable to retrieve these values. We would appreciate assistance in triggering the "Requested For" and "Opened By...
var gr = new GlideRecord('sc_req_item');gr.addEncodedQuery('active=true^cat_item=uvsdalvyut6768s8^approval=requested^sys_created_onRELATIVELT@dayofweek@ago@3');gr.query();while (gr.next()) {var gr = new GlideRecord('sc_req_item'); gr.addEncodedQuery(...
