I want to query a JSON string (let's call it smaller_json) on a table column containing JSON string data (lets call it bigger_json). The 'smaller_json' can either be an exact match or a subset of the 'bigger_json'. The table has around 300 records, ...
In Service Operations Workspace, on the Incident form , the Caller card (right-side preview panel) only appears after the record is saved. Is there a way to make the Caller card appear immediately after selecting a Caller—without needing to save the...
Hi,I've been trying to look everywhere on how to disable the rich text editor in service operations workspace by default(image attached) as we encounter issues on reporting against worknotes if this is enabled. Since this is enabled by default, when ...
I am trying to set a flow variable that I've called - next_audit_date What I want to do is to set the value of the flow variable to be june 30 of the year that that date comes next on. EG: if it is 20 may, then set date as June 30, current year (2025...
I'm trying to make my heat map dynamic, the data is supposed to be grouped by day of the week (row) and time of day (column), How can i make it dynamic if I have a date/time field ?
I have a list collector on a catalog item calledu_admin_users I then also have a custom variable on the sys_user table that is a true/false field called:u_admin_account So I have the flow as follows:2. Look up records where sys_user.sys_id = u_admin_...
In one catalog item,2 tasks are created, and these 2 tasks are assigned to single group contains 3 members. If 1st task is assigned to one member of the group, then the 2nd task should not assigned to same person who completed 1st task, it Should ass...
Hi,I'm here after referring Adding attachments to Email - ServiceNow CommunityI'm tring attach dynamic vitiable attachment attached during form submission to OOB approval email notification. below is my After insert BR on sys_email table. But it isn'...
Hello, I have a reference field in one of my forms called Category Level 2 that points to a custom table x_company_category. That table has a self-reference field called parent.When I click the lookup icon, I want the popup list to show the current r...
I want to populate work notes field from the comments field in alm_hardware table. So that it directly gets logged in activities filter. I want to do this using scripting. Please help
Hi, How do I prevent AD from updating ServiceNow group information. Can this be done on the ServiceNow side if yes where do I configure this. Whenever AD touches ServiceNow groups that automatically updates the changes in ServiceNow we want to preve...
Hi All,I'm facing an issue with Automated Test Framework (ATF) in ServiceNow. When I manually create a Policy Exception Record (PER), I can see and set the Assignment Group field without any issues. However, when I create the PER using an ATF test ca...
Hi Everyone, I Simply want to create an incident on my PDI with attachment using POSTMANI created Scripted RESR API and created POST resource But I'm getting error ""error": { "detail": null, "message": "Invalid content-type. Supported...
Hi, I was having PDI issues, where the PDI failed to wake up for 1 week.Then I decided to release the instance and request a new one. For the past 3 days, I'm now getting this error message (no matter what version I select - Yokohama, Xanadu etc): Wh...
Our customer is using SMTP instead of IMAP or POP3 Email Configuration: For sending email it's fine, but for receiving email, they are not using IMAP or POP3, so I need to configure SMTP for receiving emails
