Hello All! We recently integrated ServiceNow with Microsoft Teams and I'm having some issues with one of the requests that came to me. The user wants to be able to, in a single view, see both the work notes associated with the Incident ticket, as we...
I'm trying to clean up the User record view in ServiceNow (Xanadu release) to better support our front-line team. One common ask we get is"Can you check the status of my tickets?" — but end users rarely have more details to go on other than they put ...
Im trying to use the Form Builder but I have issue on saving.there is no error, its simply dose not saveafter I click save the new thing or changes that I make disappear
I have a Incident. I use the Create Request UI action to create a new request. It directs to Service Catalog forms from which I can create a request. Right now, we have the problem that the request completed is not linked to its parent or the inciden...
Hello all, I upgraded my instance from Vancouver to Xanadu, and I am trying to replicate a business rule and in the filters conditions under the when to run tab, the fields for the rm_scrum_task table are not present. There are some custom fields on ...
Working with a customer with an automation opportunity. Looking to check user names in a list that is managed on their wiki page (NOT in ServiceNow) or MS SharePoint. I am looking to use Flow Designer if possible or is this not possible. I was look...
In incident form, when a user try to personalize list under outage section it is not working, EVen for admin also when we try to adjust list it is not changging and keep old list only.
Hello All, We just went live with Servicenow and what we are seeing is that we are sending out more than 10k email notification to our email exchange.We are not using ServiceNow email exchange due to Security recommendation.Now whats happening is not...
Hi,I have 2 fields "Request" and "Label". "Request" is a dropdown field with 5 options and "Label" is a list collector field with 23 options. Based on the options I'm selecting from the Request field, I want to show the choices in the list collecto...
Hello Community, Today, I want to share a scenario related to workspaces that I initially found quite challenging as a UI Builder novice, though it seems simple to me now. I thought it would be valuable to who might be in a similar learning phase. ...
Hi All,Can anyone explain me what is Middleware in servicenow integration. If you have any example, please mentioned that also. Thank you.
Just as business rules are being stored in the sys_script table, I would just like to ask where the flows, subflows, and actions created via Flow Designer are being stored in an instance.
Hi, we are planning to use the Service Operations Workspace for change management and found out that in workspace that there is no conflict section as in the Native view has. There is only an information saying Conflict detected(image attached) but c...
On many of our REQ, RITM, and CHG records, under "Related Links", we are able to see the active flow/workflow path by clicking on "Show Workflow" (for Workflows) or "Flow Context" (for Flows). We know that anyone with an "itil" role can see these rel...
I have business rule to restrict any unit managers from add/removing users to groups the unit managers do not belong to except to the units the unit manager belongs to. I have the code snippet below but it's now working: (function executeRule(current...