I have a notification that is going out and it has a link that opens a reply email.When I try and "preview" the notification it looks exactly like what I want, formatted nicely, but when I actually send the notification and click the link in Outlook,...
Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?A. Management IP addressB. MAC addressC. Public IP addressD. MIB address Can you give me the correct answer and a detailed explanatio...
So I have a catalog item that has a flow that once the Request and RITM is logged an approval is sent the a manager. The manager has a link in the approval email that when they approve a email reply template is generated with an obvious spot for them...
I can't install the PPM app / mod. Why is that?
Hi,I recognise that this is not available for PDIs, but I'd like to at least read up on this function.Some of the questions that I have about it are:are the sandboxes are attached to an Application scope, similarly to how ServiceNow's IDE workspaces ...
Hello Community I am trying to create new TASK SLA records whenever Assignee on the Task changes and if Task already contains an existing SLA.I have written the following business rule on Task ,I see Task sla record getting inserted but I don't see T...
I am investigating an issue that involves an issue when an SIR Analyst uses our "Close SIR" UI action button to close a Security Incident, the time worked is not saving to the time card. This is my first go at researching this type of issue. Any idea...
Hello. Has anyone ever faced this problem?I am configuring a Connector Instance with Zabbix and during the test I receive this error message: "org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted" My credentials a...
Hi ServiceNow Team, We have our developer instances which goes to hibernation very often. We are having catalog items created which are required in our internally developed solution which we are integrating with Service Now for automation. Service No...
Hi, I am trying to call a Global script include from a scoped UI Action but its not working. Below is the how i am calling from UI action. But its not working. Can anyone help me how can i get the script include being called? I am calling script incl...
Part of the query on sys_user has been ignored because of insufficient access for 'query_range' operation on sys_user_grmember.userSo we recently got our May security maintenance done and I am having an issue with the above error I have created a new...
Hi everyone, I have a requirement but can't figure out the right way to do it. I want incidents to be read-only when the state is "In Progress" BUT only for users who are NOT in a specific group (let's call it "CAB Approval" group). Users in the CAB ...
I am trying to update the date time field with date value and it is not working. Tried the following:var date = current.temp_date; var gdt = new GlideDateTime(date); if (gdt.getValue() != ''){ gdt.addHours(11); gdt.addMinute...
Hi everyone,I'm working on a Transform script in ServiceNow and need help with a specific use case. During the transformation process, I want to redirect certain records to a different table ( different from the target), and prevent them from being i...
I have a BU that has requested a flow to start on 6/3/2025 and generate a catalog task every 80 days. I see the Repeat every trigger, but that doesn't have a way to start it on 6/3/2025. I read an article that said to create your own trigger, but all...
