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Forum Posts

Email script is not working

Hello team,The below script is not working  var urls = 'https://dev.service-now.com/sp?id=sc_cat_item&sys_id=73b1bafa9752cd1021983d1e6253afb5&sysparm_variables={"ritm_number":"'+current.sys_id+'"}'; The same script I wrote a year back for one catalog...

AnilM99 by Tera Expert
  • 722 Views
  • 5 replies
  • 0 helpfuls

Popup view on Service Offering on sow workspace

Hi TeamI am Currently Trying to configure popup view for service offering on incident table on workspace.But its only changing on native view not on workspace viewPlease let me know how can we set a specific popup view on workspace for service offeri...

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pgvaishnav by Tera Contributor
  • 519 Views
  • 1 replies
  • 0 helpfuls

Duplicate Report is showing in PA dashboard

Hello Team,I have recently observed in my instance the Reports with same name are showing Two times in the PA dashboard.The Only difference is Type is One Report is Empty and another one is taking the Type.So what will be the root cause.Please find t...

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sayan-ghosh by Tera Contributor
  • 754 Views
  • 3 replies
  • 0 helpfuls

Resolved! Incident resolve button

In the SOW when viewing an incident there is the resolve button which when clicked brings up the modal for resolution. How do I go about setting this same thing up but for sc_request?

joshmorris by Tera Guru
  • 1422 Views
  • 7 replies
  • 2 helpfuls

Icons are not in correct Alignment in List View

Hello Team,I have created a Custom Icons, But I can see the Alignment is not in right format when I open in List View.In Form View it is in correct Format.Find the Below Screenshot. In Form View:Image details:  Best Regards 

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sayan-ghosh by Tera Contributor
  • 790 Views
  • 5 replies
  • 0 helpfuls

create scheduled job

Hi,Please advise to create scheduled job script for below requirement.First step - i need to clear the location errormessage field(customized string type field) from cmn_location table.Second Step - Step through each ACTIVE location (cmn_location) an...

Resolved! How to change URL link in Password Reset process?

I set the "Password Reset" widget in SP, but after successfully reset a password, the links below lead to the main page of the instance, NOT Service Portal... Could someone tell me how to change the URL link in the Password Reset process as below?  -...

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Aki17 by Kilo Guru
  • 6285 Views
  • 6 replies
  • 6 helpfuls

Call sub flow from workflow run script

Hi @Ankur Bawiskar  I am invoking a sub flow synchronously from workflow run script activity, however it is not waiting at the run script activity till the sub flow completes and it going to the next steps. Is there a way to stop the run script activ...

Girish12 by Kilo Sage
  • 1112 Views
  • 3 replies
  • 0 helpfuls

The state is forced into delivery

Hi everyone, I've created a maintain item with a simple flow that doesn't create a sc_task. In the flow, I set the request status to "Open" once the request is made, but it's constantly forced to "Delivered." I've consulted the documentation, and app...

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Incident Task from Incident Record

I am using Flow Designer to create Incident Task from a P1 or P2 incident that changes state to Resolved.I want the incident task Assignment Group to the original Assignment Group if the group name contains 'IBM'. Scenario - when an incident is raise...