I have issue with category and configuration item. Issue was In Incident form, For example:INC1 when configuration item select A and category x is available.For INC2 when configuration item select A & category x is not availble. Could you please exp...
Hi, I have a requirement to map the servicenow story number with date time stamp to the jira activity tab, how would I do that?The business rule which connects snow > jira is below. it is an after business rule which runs on insert, update or delete....
1. Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)A. Quickly identifies any recent incidents that occurred on components of the impacted service.B. Narrows down possible affected components w...
Adding Attachments in a Pop-up Modal and Saving Only When Submit is ClickedThis article explains how to add attachments in a pop-up modal, with a focus on ensuring that the attachments are saved only when the Submit button is clicked. The attachments...
Implementing Real-Time Notifications (Web Socket-recordWatch )in the Service PortalIn ServiceNow, notifications play a critical role in keeping users informed about updates, tasks, and important changes. However, notifications in the Service Portal a...
Implementing Attachment Picker in ServiceNow PortalDescription: This article explains how to implement an attachment picker in a ServiceNow portal, allowing users to select files and upload them only when the Submit button is clicked. The logic ensur...
Hi Everyone, I have created a below UI Action for configurable workspace. Below UI Action is working in other instances but not working one particular instance. I placed alert in UI Action code and gs.info in Script Include. Alert is coming but I ca...
Hi,I have a customized UXF Client Action add button in a related list where a modal opens to add an entry to the related list. This works correctly, but the related list is not refreshed automatically after the entry has been added. In the Ui Builder...
Hi, I have a staging table ,transform map and target table. Now I am reading the excel and with a br I am creating records in the staging table and with the transform map I am creating records in the target table. Now I want to show the user an alert...
I have created a Rest message with Oauth authentication and configured business rule to create incident based on source incident in target instance. I have created a user with necessary roles in my target instance and with the user's username and pas...
How to Hide the "Related List" at the Bottom of a Form in ServiceNow Portal for a Specific View?
Hello All,My requirement is like when the status is changes to Pending then sub status should changed to customer action .I have write client script on sc_task table and use type is on Change and field is status.Below is scriptfunction onChange(contr...
Hi Everyone, We have a requirement to display the total time spent in 'on hold' state of an incident and display its value as a custom field in the incident form. I tried creating a 'duration' type field with calculated value using below script, but ...
Hi All, I have an issue with filtering inactive users on a reference field on a form. and the reference specification details: however on the Issue form, the Issue assigned to field would still show inactive users
I have a AI search index source updated from OOB. But the indexing happens on particular records not based on given condition. Also once I tried to create a new index source, it's not allowing me to select that table even if index source on that tabl...
