Hi everyone! I'm writing this post because I need help with setting up an instance. Currently, I've built a CSM portal. The instance mainly has two types of persona:agents (who work on tickets in the backend)customers (who use the CSM portal) The CSM...
Notification How many ways notification can be triggered?It can be configured to trigger on insert/update of the record.It can be triggered through server side script by using gs.eventQue...
Hi All, There is a list collector field called "Access Groups" on Risk Table, which hold the groups that are having access to the risk record. There is an ACL which will only shows that only the risks that the users has access to, based on groups pre...
Hello Folks, When Trying to look at the Total CI count in prod , i see a huge difference in CI count.Total CI on Cmdb workspace and cmdb_ci table. Why is that so and is workspace is pointing to other than cmdb_ci tables.
From demand related list when I click on edit and trying to add the story after saving the changes are not getting refelected.I have seen this issue in Xanadu upgrade, where as in yokohoma release the changes are working. Can anyone know what is not ...
So, whenever I am logging with Admin User and requesting for a catalog Item have observed that Requests are getting automatically in "Closed Complete" status along with the catalog tasks which is closed as well.But, while I am logging in with End Use...
I am unable to fill an assessment. I am using Set Component Values (Custom UI) to set the components. Questions are visible but I am unable to fill in the questions automatically. I am getting an error like thisFAILURE: Unable to set component 'Radi...
Is it possible to hide the "Forgot password" link from the login screen of a specific user?The idea is to not display the "Forgot password" link to user A, but to display it to user B.If possible, please tell me how to do this.
I have a Field on Time Card I want to be Read only except when the user has timecard_admin role.here is what I tried with no success. screenshots attached1. UI Policy Script script execute if True function onCondition() { return !g_user.hasRole("tim...
Hi All, There is a list collector field called "Access Groups" on Risk Table, which hold the groups that are having access to the risk record. There is an ACL which will only shows that only the risks that the users has access to, based on groups pre...
I have configured notification in which i have content to be added in notification and each of the notification has different content(around 12 notifications are configured RITM+SCTask) . I have also created template for RITM table and SCTask table a...
Hi Team,i have created the one notification and attached/added a email template which is having some fields and, in the notification, having some message in the body also (what it will contains) only message in the body (what it will contains) is com...
I am wanting to create a related list that I can see any catalog ui policies that a variable has related to it. I have been creating a relationship record as such: Name: Catalog UI PoliciesApplication:GlobalApplies to table:Variable [item_option_new]...
Hi,I am trying to remove values from list collector through onsubmit client script.I have a script include which returns what values are to be removed from the list collector on submit. I tried below script but no luck. I am getting the expected aler...
Hi everyone,I'm working with email notifications in ServiceNow and have run into a behavior I can't find documented anywhere.I have a notification on the sysapproval_approver table that uses a shared email template (also based on the same table). How...