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Displaying of Chinese Characters

Chinese characters are displaying as question marks in the body of the received e-mail message. Is there a way to escape the Chinese characters in the original e-mail before it is sent? These are e-mail notification contained within the worlflow.

Pablo27 by • Kilo Contributor
  • 1238 Views
  • 1 replies
  • 0 helpfuls

Inbound Email Action:Attachments

I have created an inbound email rule that will search any subject or email body for an incident number, and update the ticket accordingly. If it does not find an existing incident, it creates a new one. This functionality works whether a watermark is...

by •  
  • 3862 Views
  • 8 replies
  • 0 helpfuls

Request Item variables in Approval Summarizer

Is it possible to utilize variables and their values in the approval summarizer screen? This is one of my most common requests from managers. "Why do I have to cilck on another screen to see the information I am going to approve?" I'd like to put as ...

Debugging business rule

Hi, I need to debug a business rule.I have written the following code inside the business rule by referring http://wiki.service-now.com/index.phptitle=Alert,_Info,_and_Error_Message_Scripts#Business_rule_and_other_general_use [... some code...] gs.a...

habin by • Kilo Contributor
  • 3716 Views
  • 6 replies
  • 0 helpfuls

Wait for Condition - Attachments

Hello, I've got a Wait for Condition on my workflow and I'm having some problems. I'm trying to check if my current sc_req_item has at least 1 attachment which will allow the workflow to continue. I'm querying the sys_attachment table looking for att...

IN operator

Has anyone seen how to emulate the IN operator of a SQL where clause with addQuery() method? For example gr.addQuery('sys_id','IN','val1,val2,val3...');IN or IS ONE OF and NOT ONE OF are not explained here http://wiki.service-now.com/index.php?title=...

Saving Customizations in a Single XML File

Hi everyone,I came up with a cute strategy to save a series of customizations into a single XML file, and several people around the office told me that it seemed pretty helpful, so I'm posting it here.Why use this method?-Save your customizations loc...

guy_yedwab by • Kilo Guru
  • 1600 Views
  • 10 replies
  • 0 helpfuls

Conditional Email scripting

I am trying to setup our Email Notification to be based on a condition. For our Termination Request process, these are submitted on behalf of another employee and thus we wouldn't want an email notification being sent to that (soon-to-be-termed) empl...

3-tier categorization

Hello,I'm probably not the first to run into this, but I cannot find anything in the wiki, or here in the forums. Please help.I'm trying to create a 3-tiered categorization, but I cannot get it past the standard 2-tiers, using either dependent values...

Marc54 by • Giga Guru
  • 1727 Views
  • 2 replies
  • 0 helpfuls

SMS alternate field

We are trying to configure Email notifications that can be used for Email and SMS notifications, depending on the device selected or the device that the use subscribed to.Some questions we have are:1. What is the logic on the SMS alternate field, if ...

dariusvdb by • Kilo Contributor
  • 1948 Views
  • 2 replies
  • 0 helpfuls

Where can I find docs for "sys_action"????

I am trying to do some client scripting, specificly making some fields manditory when you close an Incident. I found a sample script in the Wiki but it does not work. The reason it does not work is because sys_action.value returns bbddb6bbc0a81823adf...

DrewW by • Mega Sage
  • 2222 Views
  • 7 replies
  • 0 helpfuls

Count Down Timer

I just wanted to know if anyone knew how to build a count down clock into the service-now and to be an option that can be seen on my homepage (where you can add graphs and other clocks using add content) I appreciate any feedback.thanks

SteveS by • Kilo Expert
  • 4477 Views
  • 4 replies
  • 0 helpfuls
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