[Before - Insert] business rule not working as expected on "sys_email" table

[Obito]

Hi all,

We have one business rule written on "sys_email" table, where it has triggering condition [before - Insert] & subject is "TEST123". We are basically trying to add one csv file to the current email being sent using this business rule. But the business rule is not triggering for the given conditions, even if the record gets created in "sys_email" table with subject "TEST123" . What can be the possible reasons for this to happen.

Thanks,

[Anand Kumar P]

Hi @Obito ,

Check the business rule is triggering or not by logs. Check order of execution of business rule check any other business rule preventing it from running.

Emails are generated and sent so quickly sometimes it will cause issues.
Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Obito]

Hi Anand,

Thank you for reply.

I have put log also and checked, but can not able to see log in 'log' table

[Anil Lande]

Can you please share your configurations?

[Obito]

Hi Anil , Please check this screenshots