Before 'Query' Business rule

[Ben42]

Hello,

I have created a below 'Before-Query' business rule on Task table to restrict visible access to users with custom role where users with custom role will see only records that are assigned to one of their groups.

But, I want to have an encoded query for incident table like if "assignment group is one of my groups" and if "caller_id is me". How can I compensate the new encoded query in the same business that should work for incident table only since caller_id field is only on incident table.

Any help is appreciated.

Thanks,

Rocky.

[reshmapatil]

Hi @Ben42 ,

Here is the solution:

Add your query in line 9

Check Article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719142

Regards,

Reshma

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