Bell Notification not routing properly

Servicenow34
Tera Guru

Requirement : When new record inserted to live_notification table and user is not empty one bell notification should created and route to the table record mentioned in the live_notification record.

 

Issue : 

I have created provider notification and its related records (ie content , action and link actions to record) however it is roting to the live_notification table record instead of the expected one.

I have tried by adding the log in action script however system is skipping the action.

Servicenow34_0-1776364808506.pngServicenow34_1-1776364848519.png

 

Servicenow34_2-1776364896689.pngServicenow34_3-1776364992547.png

 

 

1 REPLY 1

AlpUtkuM
Mega Sage

You could use flow designer to send email instead of creating notification.

 

Condition to run the flow : Record insterted on live_notification table where user is not empty

 

Then you could use email action on flow to send email notification