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Best approach for notifications based on RCA Task due date thresholds in Flow Designer

GuillermoOG
Tera Contributor

3 weeks ago

Hi community,

I have the following notification requirement for Problem Tasks (Type = Root Cause Analysis):

  • At 67% of time elapsed between created date and due date → notify Task Assignee (To) and Problem Assignee (CC)
  • At 100% (due date reached) → same recipients
  • Weekly after due date breach → same recipients

For P1/MI tasks the due date is always task created date + 3 business days. For P2-P5 the due date is set manually by the task creator.

What would be the recommended approach to implement this in Flow Designer?

Thanks!

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Kieran Anson
Kilo Patron

3 weeks ago

Hi,

I'd recommend implementing this as a task sla. That'll provide you with access to the "SLA Percentage Timer action" where you can do percentage based conditions 

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