Hi All,
I’m working on creating new choice values for a dictionary entry on the Hardware table in my development instance. However, after moving these changes to the testing instance via update sets, I’m encountering discrepancies. Specifically, I get an error like "Local update found newer than this one," indicating mismatches between instances. I suspect that some choice values or properties (like created date) might not have been cloned or synced properly, leading to these inconsistencies.
Scenario:
I created or modified choice values in the development instance.
Captured these changes in update sets and moved them to the testing instance.
After moving, errors about “local update found” and discrepancies in choice values appeared.
I believe this might be due to differences in properties like the created date or possibly due to incomplete cloning.
Question:
What is the best approach to reliably sync newly created or modified dictionary entry choice values across instances in ServiceNow? Should I consider exporting/importing XML files for these choices, or is there another recommended method to capture and move these changes from production to lower environments accurately?
thank you!
