Hi,
It has been requested to change the name of state transitions of Change Request. It doesn't change the process behind it, but I want to make sure that I don't mess my self up when we upgrade the system.
Basically, instead of "Assess", they want it to say Approvals. Instead of "Authorize", they want it to say Cab Approval. And instead of Review, they want it to say Business Review.
I want to know what is the best practice to this, is changing just the label for each of these better? Or creating new ones and hiding the original ones?
I know it is my decision, but I would like others opinions as I do not want to cause any issues when we upgrade our system.
Hi everyone,
Taking everyone's suggestion, I created to new States.
One for Approvals and the other for CAB Approval. I made the OOB Assess and Authorize in active, but I gave the new states the same value as the Assess and Authorize.
And then I changed the process flow. Hopefully this does not cause issue during upgrade.
