All, Newbie here trying to get an SLA definition to pause the clock when the incident state is On Hold and the hold reason is Awaiting Vendor. I am using State for the condition to be met for On Hold. Should I use Incident State instead? Any assistan...
I am trying to write a script that will set the Opened For user when a case is submitted. This is what I want it to do: if the logged in user is a member of the specified group, the Opened For on the case should be equal to the Position Manager value...
Hello, We have just started project where we are looking at integrating our Avaya IVR with ServiceNow. I am very new to this so please excuse any silly questions. The use case we are trying to implement is defined below. Does any one have any expe...
We have a customer who would like to delete archive records (e.g. ar_incident). They have different requirements for deletion based on properties of the incident (e.g company, priority etc) however destroy rules seem very restrictive in terms of defi...
Hi Community, on our self service portal we have a request. This request has a field which displays data from a custom table. However, this data is only visible to ITIL users. I want the drop-down to be visible to all users who access our self servic...
The help text on the "Set Field Values (SP)" Test Step in the Automated Test Framework (ATF) states this: In order to use this step you must have already opened a page using the "Open a Page (SP)" steps. However, I cannot find any "Open a Page (SP)" ...
Hi! This may be a newbie question, but, I'm migrating currently Agent Workspace to Configurable Workspaceand trying to do this in the most correct way. On the homepage we are having following data visualisations: So I created another page (with ...
Hi There, It might be a simple thing but i am having hard time to resolve this. Copy URL link in Additional Actions menu on incident form, is copying direct URL instead of vanity URL. We need to correct it to copy our internal url. Currently it is r...
I am looking for a way to change the existing mail_script API ${mail_script:ng_activity_mention_body} to display the @Mentions from work notes, instead of just the link to view messages in an incident.-Thx!
Hello, There is one user who is not able to view any projects, I provided all the roles like itil, project_manager, project_user But still the user is not able to view any projects Please help
Got an interesting one. Picking through an old business rule and script from the team who implemented the platform. When an incident is logged, it makes the public correspondence field available. When the public correspondence field is updated it upd...
Hi there, I'm wondering if it's possible (and if so, how) to have a menu item that only appears in search as the last result. I would like to be able to add a catalogue item that acts as last resort for when users cannot find a request that suits the...
Hi All I want to change the background color of the list from only white to alternating white and gray. Is it possible to change it? White Only List White and Gray List
I am trying to create online reporting system using PowerBI. When I log into PowerBI I donot see option to select ServiceNow database. Need help to connect ServiceNow and PowerBI. Thanks in advance
Guys , What could be the reason ?? for debug mode is not working ! I have chuck of code trying to debug but looks like it's not working ...can someone help me with it ? Many thanks for your help !