Hi All, We have cases where there is no watermark or task number in the email body or subject, but it is a reply to an existing email/incident/request. For some reason, even with the In-Reply-To header that matches a Message-ID, it is being classifie...
Hi All, I'm new to Snow Scripting and have a use case to enable the visibility of attachments on an incident table only for the callers and assigned to the member field. How can I achieve this, I went through this forum, online n youtube looking for ...
Posting the solution here for future reference.This comes in handy when the objective is to filter the list result based on the UI view selected. 1. Ensure the BR will only be triggered if the session is interactive. Condition: gs.isInteractiv...
Hi I have a issue where serial numbers are been overwritten by blank values when running a transforme.g.CI has serial number 'abc' Import Set has nothing in the serial number Transform runsCI serial number is blank What is best way to Skip\Ignore th...
Hi, Team, Could you please guide me as i need to concatenate 2 or more rows field values into a single record in list type reports.As in the image we can see that the highlighted (short description) need to be concatenated and should be displayed in ...
Hi, Very basic question. What is Object() and what is the use of it? Thanks
Hi, On the change request form we have the "State" field and this is a read-only field. We have an "Assess" UI action button which is the only way we can change state from "New" to "Assess". The requirement is that when status changes from New to Ass...
Hi all,How to override the oob KBVersioningSNC script include and add the additional requirement to existing script behavior. Additional requirementCategory hardware should be visible to Group A members Category network should be visible to Group B m...
We have assignment lookup rules configured based on incident category, subcategory, subcategory1(custom field).Assignment group is populating correctly based on the category, subcategory, subcategory1 selection. However, while changing the assignment...
The condition works fine with the short description but when I add it to check the state is not working. I want to check this task and when the state changes to closed complete (function executeRule(current, previous /*null when async*/ ) { var gr =...
Creating a UI page and with one condition builder it works fine: <g:ui_element table="u_custom_table" field="u_table" id="2959b3971b0ea1101933415dee4bcb0e"></g:ui_element> <g:ui_element table="u_custom_table" field="u_conditions" id="2959b3971b0ea110...
Hi,Can you please help me out with the below query?Whenever changing the assignment group in incident form SLA resolution should be paused/canceled.it should create a new resolution for the changing assignment group and it should continue with the ol...
Hi all, I have a notification created that I am trying to send through the flow designer. I can get it to send but I need to figure out how to pull field data of the record I am creating into the notification. I can't seem to get this to work. I e...
Hello All, I'm trying to create some baseline metrics for the Incident Premium Dashboard but I'm unsure how to insert the conditions. For example: I need to duplicate the OOB widgets on the dashboard, but for the widget copy, I need to add a conditio...
I am looking to edit the information shown on the contact card within workspaces. A lot of our users do not have security to see one of the fields, and it causes the card to not appear after clicking 'contact'. Where is the information displayed def...
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