Hello,I really need someone to help me with this issue. 1. Created User Criteria 2. I added the User Criteria to the Catalog Item under Available For: 3. I impersonated an IT Service Desk Team and try to submit a request on behalf of someone, I...
Been trying and failing at scripting this business rule, so I'm here for help. I have a customer field on the group table "u_supervisors" that is a list field referencing the user table. On a group record, whenever a user is added to this list fie...
I just want to check with the community that can we trigger push notifications on our phone's using our Personal Developer Instance (PDI). I request you to please let me know your thoughts. Thanks in advance!
Hi All,I am in need of help for below onLoad client script which is written for sc_req_item table , the scope is RITM is getting created for catalog item in request table so based on the variables value of req type and application name in this RITM I...
Hello All, I have requirement that need to create a Button called "Send Reminder" in Agent Workspace in Case table.Button should not be visible for current assignment group members of the case and Button should be visible for only previously assigned...
Hi all! Is it possible to deploy patches to CMDB servers using SN? Based on the documentation, patches can be discovered using the Discovery. Is there anything else we can do with patches?
Hi Guys, Need some help with the reference qualifier...I am trying to display the user's asset based on another reference field (sys_user) and the request type.In the variable, I have the following: This is the script include. I dont even have anythi...
How do I join the CAB Meeting table (cab_meeting) to the CAB Agenda Item table (cab_agenda_item) within a Database View? Is there an intermediary table that acts as a junction between the two?
Hello,We're looking for a way to have a bot upload data for a bulk case requests through the REST api. For anyone not familiar with Bulk Case Requests, there's a module included with the HRSD application which allows you to select an HR Service, then...
Hi everyone, I have a question about ACLs. I need to allow users with the 'itil' role to create sc_tasks only for requested items related to a specific Catalog Item. I started creating an ACL for users with ITIL role: This ACL allows me to see the "...
I have built a record producer that has a reservation start date field. One of my requirements is to not allow a user to select a date that already has three reservations. I understand that I need a script include that can be client callable. I am ha...
Hi all, I have the field business_criticality on cmdb_ci_service and child tables (like cmdb_ci_service_auto, cmdb_ci_service_discovered) and also need for this field to display in the Service Operations Workspace. I'm hitting a snag where that fiel...
We have a custom widget form used to create/update record in "sn_hr_core_employee_form" table.I got attached widget which I want to modify for my instance. I want to make attachment mandatory such that before insert/update via widget/portal it should...
I have created a custom widget with some fields, and this widget have fields which are filled. I want to make all fields as read-only. Only cancel button is available which will cancel the record in backend if clicked.How can I make all fields read-o...
Hello, I was wondering if there is a way to create a knowledge article that would update each time a catalog item has been loaded into the production environment. It would need to capture active-only catalog items with the fields as name, short descr...
