Best practice for catalog creation/ updation
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‎05-01-2024 08:14 AM
I want to know the use cases when a new catalog should be created and when a new category should be created within the OOB Service catalog? What difference is there and is there and costing difference for the same. Kindly share the best practices.
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‎05-01-2024 08:26 AM
Hi @NihSri
The creation of new catalog is depend on use case
or i can say when we cant use same catalog for 2 different purpose. Take a example
In a hotel , we got menu , like 1 for Drinks 1 for meal and 1 for starter.
In this case mixing drink and meal and 1 is not a good use case, bcz may be a user just intrested in meal but in drinks.
But we can club Starter and Meal menu in 1 as, 1 catalog can be used for small or full meal.
So it is totally depend.
More catalog more maintenance and more cost but may provide a good user experience.
If required we can connect 1-1 , as there will be much writing.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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