Best practice to creating Inbound email action

[salu]

Hello All,

Can some one please help me what are the best practice can follow to create Inbound email action.

We are getting lot of   request from monitoring tool for configuring the inbound action.Does it affect any sort of performance issue.It will be great if some one can explain me what are consequences of it.

Thanks

Saranya

[Ashutosh Munot1]

HI Saranya,

As such this totally depends on requirements.

Some points which we take care of is:

1) On one table there can be multiple Inbound actions but there it should have specific conditions. So that multiple actions do not get trigger and give unknown results.

2) It is usually good to have Stop processing check so that email is marked as processed once that inbound action is proceed.

3) Make sure you read proper values from the email body , subject, etc and use best coding practice to have minimum processing time.

Thanks

[salu]

ashutoshm1

Hello Ashutosh,

Thanks for the reply.

We are getting requirement   different team for creating the incident..When an email is coming from xyz.xx.com automatically an incident need to be created..

Like that we are getting requirement from different team.for that we are creating different inbound email action.

So I am afraid if doing like that does it cause any issues in future.

Can you give your suggestion on this?

Thanks

Saranya

[Pratyusha]

Hello Saranya,

You should be able to use Inbound email actions without seeing any major issues. Also, please note that you might not need to create multiple different inbound actions for different teams, but have the Conditions well defined so that the appropriate inbound email action triggers.

If multiple inbound actions are needed for the same table, please make sure that you give lower value for 'Execution Order' in the inbound action so that the higher priority incoming emails are handled first. Also, please make sure to check the 'Stop processing' checkbox so that multiple actions do not get processed for a single email.

Thanks,

Pratyusha

[Ashutosh Munot1 · Accepted solution]

Hi Saranya,

No issue. Just in condition you have you put proper conditions.

For Example: User email Id is xyz.xx.com.

So if mail is coming from this email id then this inbound action will be proceed and rest other will be skipped.

So dont wry about that JUST GIVE PROPER CONDITION.

Please mark answer as correct or Helpful, if you got satisfactory response.

Thanks