Best Practices for UI Policies where multiple fields and applications are involved

carlh · ‎02-13-2017

Hi All,

I'm looking for guidance. I have added many fields to my incident form as required by the business to help report and troubleshoot application issues. I started adding business rules based on the application but have noticed strange behaviors when it comes to fields that are shared by applications and or business rules.

The question is, is it best to build UI Policies based on the application or should I make them for each field instead. Either way it's a ton of fields and UI policies.

I spoke to support on one issue. I had a field show up as mandatory but after I set a value, it doesn't appear on the form. It's part of another UI Policy and they say it's because of the "Reverse if False" being unchecked. I will have to start over and am not sure I understand that feature completely so while I'm at it I thought I'd ask for advice.

Anyone have tips?

Thanks

Carl

Chuck Tomasi · ‎02-14-2017

If it were my app and I had complex show/hide rules, I'd make it data-driven so when someone changes the rules, you don't have to refactor the code. Sort of a super-UI policy.

Create a lookup table that defines what fields you want to display under which conditions. Use a GlideAjax call in a client script to pass the current values, then returns a list (array, or comma separated values) of fields to show (or hide) and then run that through g_form.setDisplay().

I know that's a pretty broad picture of the solution, and may take some time to implement, but will save you maintenance time in the long run.

Docs: Client Scripts

Docs: GlideForm

Docs: GlideAjax

Client Script Best Practices - ServiceNow Wiki

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Chuck Tomasi · ‎04-07-2017

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