Best way to remind users of RITM pickups every 14 days

[asd22]

Hello, we notice our users often forget to pickup what they ordered with a RITM. So i want the users to get a email reminder every 14 days when the RITM still has the status "pickup". Im not sure if the best way is to edit the flow, or set up an email notification.

[Community Alums]

Hi @asd22 ,

In the scheduled job, please include the gs.eventQueue() method. Below is the syntax for your reference: 

gs.eventQueue('event.name', GlideRecord, parm1, parm2)

Additionally, in your notification titled "14d_reminder," please ensure that in the "When to Send" section, you select "Send when" as "Event is fired" and specify your event name.

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Thanks,

Prudvi