BLOG : Creating Zoom Meetings from ServiceNow Using REST API

[BharatC]

This example shows how to integrate Zoom with ServiceNow so developers can create Zoom meetings directly from a ServiceNow form using OAuth 2.0 and REST API.

Flow
ServiceNow Form -> UI Action -> Script -> REST Message -> Zoom API -> Join URL returned

1) Zoom Marketplace Setup

Create an app in Zoom App Marketplace.

Required configuration:

OAuth Redirect URL

https://your-instance.service-now.com/oauth_redirect.do

Save the following credentials

Client ID
Client Secret

Add required scopes such as

meeting:write

2) ServiceNow OAuth Configuration

Navigate to

System OAuth -> Application Registry

Create Connect to a third-party OAuth Provider with the following values.

Authorization URL
https://zoom.us/oauth/authorize

Token URL
https://zoom.us/oauth/token

Client ID
YOUR_ZOOM_CLIENT_ID

Client Secret
YOUR_ZOOM_CLIENT_SECRET

3) REST Message Configuration

Navigate to

System Web Services -> REST Message

Create REST Message with the following details.

Endpoint
https://api.zoom.us/v2/users/me/meetings

Authentication Type
OAuth 2.0

Method
POST

Request Body

{

"topic": "ServiceNow Meeting",

"type": 2,

"start_time": "2026-03-10T10:00:00",

"duration": 30

}

4) UI Action Script (Server-side)

Create a UI Action button on the form.

var rm = new sn_ws.RESTMessageV2('Zoom Meeting API', 'post');

rm.setStringParameterNoEscape('meeting_title', current.u_meeting_title);

rm.setStringParameterNoEscape('start_time', current.u_start_time);

rm.setStringParameterNoEscape('duration', current.u_duration);

var response = rm.execute();

var responseBody = JSON.parse(response.getBody());

if (responseBody.join_url) {

current.u_zoom_link = responseBody.join_url;

current.update();

gs.addInfoMessage("Zoom Meeting Created: " + responseBody.join_url);

}

5) Test the Integration

Open the ServiceNow record

Enter Meeting Title, Start Time, and Duration

Click the Zoom Meeting button

Result

ServiceNow sends a request to Zoom
Zoom creates the meeting
Zoom returns the Join URL
The link is stored in the ServiceNow record

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