BR that only runs when comments changes copy to task

[Mounika30]

How to create a  BR that only runs when comments changes but state doesn't change. It should copy the comments to the task.

[Harish KM]

Hi @Mounika30 your BR should be after update and condition must be

additionalcomment CHANGES // this would trigger only when comments are updated

and SCRIPT:

var task = new GlideRecord('sc_task');

task.addQuery('request_item',current.sys_id);

task.query();

while(task.next())

{

task.comments = current.comments.getJournalEntry(1);

task.update();

}

[Harish KM]

Hi @Mounika30 Is your issue resolved. Please accept my solution if it helped you

[Maddysunil]

@Mounika30 

You can write Asynch -update business rule with below code:'

(function executeRule(current, previous /*null when async*/) {
    // Check if the 'comments' field has changed
    var commentsChanged = current.comments != previous.comments;
    
    // Check if the 'state' field has remained the same
    var stateRemainedSame = current.state == previous.state;
    
    // Run the rule only when comments change but state remains the same
    if (commentsChanged && stateRemainedSame) {
        // Retrieve the associated task (e.g., Incident's parent task)
        var task = new GlideRecord('task_table_name');
        task.get(current.parent.sys_id); // Modify this to match your scenario
        
        // Update the 'work_notes' field on the task with the comments from the current record
        task.work_notes = current.comments;
        task.update();
    }
})(current, previous);

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks