breadcrumb widget in service portal

[rvenkataraman]

Hi,

I have a service catalog which has multiple levels of categories and sub-categories. The end user will drill down the tree, and then order the item/service. The OOB breadcrumb widget does not provide the full navigation. Do you have any ideas on how to modify the breadcrumb widget to provide the full navigation thread.

Regards,

Raj

[nathanfirth · Accepted solution]

Take a look at the implementation within the "KB Category Page" or the "KB Article" widgets as I know it's working correctly there.

It's up the to widgets to determine the correct bread crumb path:

For catalog, if it's not generating the path correct, you may need to create your own recursive function to step up through each category/parent till you reach the top.

[paulinabednarik]

Hi Nathan, 

it is working fine with SC and KB Category widgets, but not working for other pages, for example I created a 'My Zone' page with 3 options: My Profile, My Requests, My Surveys, when I choose one of those options, I get in breadcrumbs only Home > My profile, instead of Home > My zone > My profile. Any idea why is it happening? 

Many thanks!

Paulina

[MANASWINI3]

Hi @paulinabednarik ,

Were you able to achieve this requirement. If yes, could you please guide me in updating the widget as I am having the similar requirement.

Thanks in advance.

Manaswini.

[emyrold]

Hi @nathanfirth 

I have cloned the following catalog pages:

sc_category -> xxx_sc_category

sc_cat_item -> xxx_sc_cat_item

sc_home -> xxx_sc_home

are you saying that I would need to add a widget or modify an existing widget on each of these pages to then update the breadcrum the way the KB article page widget doing it?