Breakdown Dashboard with Blank ELEMENTS for all Filters After Vancouver Upgrade

[jlaps]

We upgraded to Vancouver over the weekend, and we are seeing this issue with Breakdown dashboards where none of the interactive filters are working suddenly. This is not happening in DEV or TEST which are also on Vancouver.

Nothing was changed- this worked Friday and is broken now. Searching change logs and so on, but not seeing the cause yet. Ideas?

[AndersBGS]

Hi @jlaps 

Please see this community post which refers to the same: https://www.servicenow.com/community/next-experience-forum/breakdown-elements-in-dashboard-filter-sh.... As stated in the post, 

Support was able to respond, and it is a known problem in Vancouver patch.

"We have a PRB for this in Vancouver Patch - PRB1701903".

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[jlaps]

I do not have the rights to view PRB1701903. Is it the kind of ServiceNow PRB that includes work-around tips, or is it the kind that you just have to be patient and wait?

If there are solutions... can someone with access paste that here?

[AndersBGS]

Hi @jlaps 

Can't say - Only heard about it in previous community post. @Chio - you first reported about this problem. Any update from the ServiceNow support? Anything that you're aware of? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Chio · Accepted solution]

Just clear the browser cache and this will solve the issue.