Business Application name not visible on the assessment form while accessed through service portal

Harsha_165
Tera Contributor

‎11-15-2023 07:02 AM

Hi ServiceNow Gurus,

 

Whenever we take an assessment through Self-Service - My Assessments and Surveys - Any Assessment tile, we are able to view the business application name as the header of the assessment form. But while we try to take an assessment via Service Portal - My Dashboard - My Surveys - Any assessment tile, we are not able to view the business application name as the header of the assessment form.

 

Any idea how to make it visible/available so as to make people, who are taking the assessments, know which application they are assessing?

 

Thanks in advance.

Harsha

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Leonardbrit
Tera Contributor

‎11-15-2023 07:13 AM - edited ‎03-21-2025 03:59 PM

  1. Review Service Portal Configuration: Check the configuration of the Service Portal page that displays the assessments. Ensure that the necessary fields, including the business application name, are included in the widget or form that renders the assessment. This might involve editing the Service Portal page or the widget used to display assessments.

  2. Assessment Form Configuration: Inspect the form configuration for the assessment in the Service Portal. Verify that the business application name field is included in the form, and that it is set to be visible. You may need to modify the form layout to ensure that the application name is displayed.

  3. Widget or UI Macro Modification: Assess the widget or UI macro responsible for rendering the assessment form on the Service Portal. Make sure it is configured to display the business application name. If necessary, update the widget or UI macro to include the relevant information .

  4. Service Portal Scripting: If the visibility issue persists, it might be necessary to use scripting within the Service Portal to dynamically set or display the business application name. Depending on your setup, this could involve adding a client script to the widget or using a Service Portal script include.

  5. Check for Overrides: Ensure that there are no specific overrides or customizations in the Service Portal that might be causing the business application name to be hidden. Check for any CSS styles or scripts that might be affecting the visibility of this information.

  6. Debugging: If possible, use browser developer tools to inspect the elements on the Service Portal page while viewing the assessment. Check if the business application name is present in the HTML, and if any CSS styles are affecting its visibility.

  7. Service Portal Community: Consider reaching out to the ServiceNow Community or forums for assistance. Other developers may have encountered similar issues and can provide insights or solutions.

  8. ServiceNow Documentation: Consult the official ServiceNow documentation for Service Portal configuration and assessment setup. There might be specific guidelines or best practices related to displaying information headers in assessments.

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