Business Calendars, Schedulers, etc (Patch Management)

Casey Ralston
Tera Contributor

‎11-11-2022 01:51 PM

Forgive me if this has been posted but I can't find anything and been searching for a while. 

Very new to Service Now.  Did some foundational training, tried to figure out a developer site as well as my organizations sandbox. 

The goal - Create a Business Calendar (if that is a right term for this) showing patch management schedule.  IE.  You look at December and see patches are done on the 2nd Tuesday starting at X time ending Y time with subsequent Vulnerability Scan Scheduling (possible) imbedded.  I've seen a few youtubes but nothing that explains ground up approach (I guess maybe similar to this https://www.youtube.com/watch?v=6eBGARGzWMA) .  I've youtube searched, google searched, as well as read some of the knowledge articles (which aren't very helpful in this instance) or I'm just too green to understand it. 

 

ServiceNow Advanced Event-Based Calendar Reports
ServiceNow Advanced Event-Based Calendar Reports
youtube.com/watch?v=6eBGARGzWMA
Learn how you can create real-time interactive calendars based on ServiceNow, SQL databases, or other applications with just a few clicks. Publish those calendars to dashboards or intranet portals, and give users the ability to easily view their data over time.
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Craig Talbert4
Tera Contributor

‎06-25-2024 10:40 PM

What direction did you end up going here? I am a little surprised there's not an OOTB table for tracking patching schedules. Or I missing it, and will come back here and be mortified after I find it in an obvious place.

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Craig Talbert4
Tera Contributor
In response to Craig Talbert4

‎06-25-2024 10:48 PM

cmn_schedule_maintenance? 

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Casey Ralston
Tera Contributor
In response to Craig Talbert4

‎06-28-2024 09:40 AM

Actually been quite a while and I forgot about this.  I think we just built outage records and did it manually but that wasn't the best.  I noticed you posted the cmn_schedule_maintance.list which ironically enough, may actually serve a purpose for another issue that I'm looking to resolve.  

 

The goal being - An application owner requests via Change Management to schedule a Disaster Recovery Failover, upon approval it would automatically save to a calendar of sorts.  The cmn_schedule_main looks like it can do that, I just don't know how to really process and route it all to work correctly.  

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