Business Pause Duration

MeigonS · ‎03-20-2025

Hello!

We have an SLA on the Catalog Task table. What is the "Business Pause Duration" field called?

I am able to create a Data visualization on it in Platform Analytics, but need to get that information using an API.

Is this possible?

Thanks!

Dr Atul G- LNG · ‎03-20-2025

The Business Pause duration is not available in the sc_task table; however, it is present in the SLA_task table. Therefore, you should use the SLA_task table to access this information.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

AndersBGS · ‎03-20-2025

Hi @MeigonS ,

i don’t get your question - what is it that you’re trying to achieve?

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

MeigonS · ‎03-20-2025

I am trying to get the value of the Business Pause Duration on catalog tasks through an API. We created an SLA on the Catalog Task table.

I can see that the data is being stored (as shown in my screenshot), but I am not sure how to access the "business pause duration" field through an API.

Dr Atul G- LNG · ‎03-20-2025

Hi @MeigonS

The Business Pause duration is not available in the sc_task table; however, it is present in the SLA_task table. Therefore, you should use the SLA_task table to access this information.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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MeigonS · ‎03-21-2025

I see it now, thank you!