Business rule action.SetRedirectURL(url); or gs.setRedirect(url); not working for me

[Ellie2]

Hi All,

I have a business rule that creates 1 or more of records in a related table so far so good.

I need to redirect to the record list in the related table when all records have been created and I cannot get the redirect to work at all.

This is for Service Portal but doesn't work in the backend either.

(function executeRule(current, previous /*null when async*/) {

var catPerData = current.somedata.toString();
var PerData = catPerData.split(',');

for (var i = 0; i < PerData.length; i++){
var gr = new GlideRecord ('some_data');
gr.initialize();
gr.number = current.sys_id;
gr.some_data = PerData[i];
gr.name = gr.some_data.name;
gr.insert();
}

var url = gs.getProperty('glide.servlet.uri') + 'lpcx?id=lf&table=some_data&filter=number' + current.sys_id + '&view=sp';

action.SetRedirectURL(url);
// gs.setRedirect(url);

})(current, previous);

Has anyone got any idea on what might be the issue?

Thanks!

[Ellie2]

Hi Jaspal,

I tried gs.action.setRedirectURL(url); 

doesn't work either 😞

I added a button but cannot see it in the Service Portal only in the backend and when I click it it does not work either. I tried it with w3 school url.

Something strange just happened in Service Portal, I update the record again to trigger the BR  and after BR I stayed on the form but I hit form reload and the w3 schools website loaded. 

the current record url was in the adddress bar so not sure but is this giving you any other ideas.

[Chirag A]

Hi Ellie,

gs.setRedirect('www.google.com'); actually takes to the <instance url>/www.google.com. So ideally you should provide string as url without the instance url stuff. so your code will be go like...

var url = '/lpcx?id=lf&table=some_data&filter=number' + current.sys_id + '&view=sp';

gs.setRedirect(url);

One more thing, somehow on my Dev org I am unable to make it working. It behaves as below.

On table record Insert Display, I wrote a BR to redirect to '/xyz'. On display of that records the BR gets executed, but it does not go to ../xyz. In fact on refreshing the page / reloading the page it goes to the ../xyz url.

Hope, I am able to explain the behavior here.

Chirag A

Servicenow Dev

aavenir.com

[Ellie2]

Hi Chirag,

I have exactly the same situation on page reload the redirect address is displayed.

Do you know if we can send a form reload with the BR and if so do you know how?

Thanks

[Chirag A]

Hi Ellie,

Looks like I found the solution.

Create a BR with below Code and a Client Script code as below. Both together works for me...

//BR

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	gs.setRedirect('/xyz');
	
})(current, previous);

Client script UIType ALL, Type OnLoad

function onLoad() {
	if (location.pathname.indexOf('xyz')==1){
		//no reload needed
	}else{
	location.reload();
	}
}

[Chirag A · Accepted solution]

Hi Ellie,

Looks like this can be your solution.

Create a BR with below Code and a Client Script code as below. Both together works for me...

//BR

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	gs.setRedirect('/xyz');
	
})(current, previous);

Client script UIType ALL, Type OnLoad

function onLoad() {
	if (location.pathname.indexOf('xyz')==1){
		//no reload needed
	}else{
	location.reload();
	}
}

Please mark my solution, if that works for you.

Chirag A

Servicenow Dev

aavenir.com