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Business rule is running twice with async and update?

Santhosh15
Tera Guru

Hello all,

 

When I am using current.update() in my code, the business rule is running twice for assigning ticket to some other team.

Please help on this issue.

 

Code Below:

=================================================

(function executeRule(current, previous /*null when async*/ ) {

// Add your code here
var httpStatus = current.u_http_status_code;

if (httpStatus == 201) {
gs.log("inside 201 block" + httpStatus);
var seconds = 90;
var second = parseInt(seconds, 10) * 1000;
var start = parseInt(new Date().getTime()) + second;
while (start > parseInt(new Date().getTime())) {
// do nothing
}
gs.log("outside the waitblock while loop response w");
if (current.sys_updated_by != "svc.awx") {
current.assignment_group = "72fb418d13c863004d8e5ce12244b008"; //Unix
current.update();
}

} else {
current.assignment_group = "e6fb018d13c863004d8e5ce12244b0dc"; //ServiceNow Team
current.update();
}

})(current, previous);

16 REPLIES 16

What is your trigger condition?

Hi @Santhosh15 ,

yes because we are setting current.setWorkflow(false); or you need to use before business rule to ignore the current.update();

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar