Business Rule not running

[OscarJC]

Hi everyone,

I want to create a business rule that puts the value of the short description in the incident table into the description aswell whenever the description field is empty. In order to do that I defined the following trigger and action:

Does anyone know why the BR isn´t working? When I´m creating an Incident and only occupy the short description field the description field just stays empty after I save the record.

[Kristen Ankeny · Accepted solution]

I would update it to run before instead of after. 

[Pravindra1 · Accepted solution]

Hi @OscarJC, Update the Business Rule to run Before. 

[Kristen Ankeny · Accepted solution]

I would update it to run before instead of after. 

[Pravindra1 · Accepted solution]

Hi @OscarJC, Update the Business Rule to run Before. 

[Ankur Bawiskar · Accepted solution]

@OscarJC 

the Set Field values works when the BR is of type Before and not for After

So please update your BR as Before and it will work fine

[OscarJC]

Thanks everyone it works now!