Business rule not updating on insert

[agarc657]

Hello everyone,

Im still new to Servicenow and have an issue with a Business rule not updating on insert

with the following script attached

So this script works on Update but not on Insert . Through my testing it seems that on insert the record fields are blank so this is nothing to put into the field. Does anyone know how I

would work around this?

Thanks for everything in advance guys and gals

[SanjivMeher · Accepted solution]

Hi Andrew,

Sys ids are generated after insertion. You can simplify your code. You dont need sys_id. Try the below code and it should work.

(function executeRule(current, previous /*null when async*/) {

if (current.sys_class_name == 'incident')

{

  current.u_requester = current.caller;

}

else if (current.sys_class_name == 'sc_req_item')

{

  current.u_requester = current.request.requested_for;

}

else if (current.sys_class_name == 'sc_task')

{

  current.u_requester = current.request_item.request.requested_for;

}

})(current, previous);

[agarc657]

THANKS!!!! YOU DA BEST

[DUGGI]

update the when condition to "after",i think your problem will solve.

[vinothkumar]

Hello Andrew,

Try to use after insert business rule, since before inserting you won't be having a sys_id which might result in unexpected result.