As of now only the model number is mapped in OOTB robust transformap, is there anyway to map the actual model id from SCCM to ServiceNow via SCCM Integration using Service Graph connector.
Hi, I need help with a solution: When an incident is on hold and the user changes its state, it should only be able to change to "In Progress." The user shouldn't have the option to resolve or close the incident directly; it must revert to "In Prog...
Hello, I have a REST API returning a Array Object containing CI . I am looping thru the data and inserting into the respective CI table. How do I script to insert the Manufacturer or model ( which is a reference ). Attached is the screenshot of what...
Is it possible to have different maximum lengths of times for exception requests based on the criticality of the vulnerable item an exception is being requested for? I understand you can use Exception Management Configurations to set an overall maxi...
Currently taking the Performance Analytics simulator, and I am stuck on this step. I have clicked "view dashboard details", "usage", and granted access to itil role as shown in image below This step refuses to validate. Please advise on how I may co...
Hi all, im trying to access this compose email functionality from workspace and its good, but i want to make the email body to be readonly, how can i do this. any help is appreciated.
Hi, I'm trying to call the Jira Create Issue action from a script using code snippet. I have few custom fields to be passed, for which I'm trying to pass those using "Additional Fields" input of Create Issue Action. However, the action doesn't seem t...
Can we have color coded numerical scale on survey likewise as shown in picture. Please share your insights if it's practically feasible. Thanks in anticipation!...
I was able to create ACLs to access the table data but still was getting User Not Authorized when trying to fetch the schema of the table using .do?SCHEMA Is there any way to create an ACL to do that ? I don't want to assign the admin role to the use...
Is there any video to understand how to configure CIO Dashboard. I got official document but its not sufficient to configure it. I am unable to add indicator into circle marked position.
Hi all,My apologies for this is a basic question I am asking. I have created on Inbound Action and when I send the email to trigger the Inbound Action the email log shows the incident is created but I am unable to see it on the Table. Attached are th...
My requirements are to query the Incident table on submit from the portal to identify any potential similar issues at the same location; alert the user they may be creating a duplicate record; and confirm they want to proceed with opening the new Inc...
HiI'm trying to understand behavior of this number, which should indicate the number of unread notifications. I added Workspace notification that informs user if new comments were added. When I tested it, I impersonated Test User in different browser...
Hi All, I have a requirement to write Query Business rules for ITIL users based on support teams. I need to display records based on following condition. Filter A is the list of records based on their support group.Filter B is in a case if incidents...
I know that it is possible for users to email information via the Email Client option available for table forms like incidents. There is some concern that users could be including confidential information. Is there a way to run an onload script to po...