Hello,I am currently facing an issue in accessing the agent workspace on my servicenow instance. I have installed cutomer_service plugin which has automatically installed Agent Workspace but when I go to All workspaces, there I can see agent workspac...
Hi,I need to add options while results are displayed using AI search in Virtual Agent. Currently when we search for a catalog item, there are 3 options displayed like this : I need to add 2 more options over here. In the OOB flows "AI Search fallbac...
Hi All, When we do a search on Portal as in below screenshot : Now once the results are returned and now if the user clicks on Catalogs or Knowledge Bases , the search shows the result related to the keyword which is already present in our case i.e....
Hi Community, I have created a custom related list to display records where Date Status= Current. However, I should be able to change filter example: Date Status= Former. Custom Related list:Related List: Default query: Date Status= Current When appl...
1)What are the four elements of trustworthy CMDB data?Maintainability, Dependability, Reliability, CredibilityCompleteness, Reliability, Credibility, TransferabilityReliability, Credibility, Transferability, ConformanceDependability, Reliability, Cre...
I want to create a record in ATF in customer_account table by impersonating the Project Manager APAC user and in the next step I want to update the created record for some fields but when I run the ATF it is not able to find the created record in the...
Hello , I have the above requirement. I need to integrate ServiceNow with LDAP Directory in order to get users inside platform and also integrate Servicenow with SAP HR in order to update these users (employee id unique key) with some extra info for ...
Hi everyone, I have created around 6-7 custom system properties according to my business requirement. Now I am creating one Scripted rest api and I have to check whether these properties exist or not in this system. How can check whether the system...
The primary route for an emergency change progresses is in which orderNew Authorize Scheduled> implement>review>closedNew->Scheduled-Implement >review>CovedNew-Assess->Authorize-Scheduled>Implement >Review >Closed
I'd like to create an ui policy that will allow fields in a task to be linked together. This task is linked to a BITM which is specific to a catalogue. So I'd like to know if it's possible to do this without impacting other tasks in other BITM ilinke...
I want the SLA Number should be sorting in Ascending order, based on supplier selectionEx : we are updating the SLA Number in CSL - 1, KM - 1, CSL - 12, KM - 11I want to make this field in Ascending order based Number not on Alphabet, how can i writ...
The user is seeing the related list in security incident but not as tabs. They are located below the other related list. But I can see them as tabs. How do I resolve this?
In order to use Debug from the Pattern Designer, you must have what? A. a proxy serverB. a discoverable CIC. the admin roleD. Service Mapping installed
Hi Team,Input posted in work notes not visible on activity stream in workspace for change request .
