I am trying to create bulk RITMs using data from excel spreadsheet. Most of the information is put in a form then we submit the form and the RITM is created and the variables shows up on the bottom of the RITM. since most of these variables do no...
Hello All,I am currently automating a catalog item where the attachment is mandatory.However ATF is failing.And faced this error "User does not have permission to attach to record 'ABC' on table 'sc_cat_item'" while using the step "Add attachments to...
I need to do the equivalent of gr.instanceOf("cmdb_ci_hardware") in a scoped application. The only thing I can come up with is something like this:, which does not seem very efficient. Is there a better way? I am trying to see if a CI is in the Hardw...
Hi All, Could you please suggest how to resolve issue of hide the Default select box and check values visible in portal side as false values.But in the RITM and SC TATASK working fine. Thanks.
Hi Team, I have created a workflow. In the flow, I have created tasks using the "For Each" loop, which will create multiple tasks from for each action. If all tasks are closed completely, I need to close the RITM as complete. If any task is closed in...
This is in DEV instance now. When I move this to other instance, I want it to automatically work without me updating the link in each instance. How to make it happen?
Hi All, Is there any way by which we can make the add attachments('Which I have made mandatory in portal settings level') and as you can see is mandatory in the form level, visible in the 'Required information' section. We have mandatory fields bein...
Hi All, I have a requirement that to hide the several form sections in Service Operations Workspace based on the user role.For e.g., if a user has asset read-only role he/she should be able to view these sections only - asset, ODC, lab details.If a u...
Hello, I had a quick question regarding Update Sets? I have pushed something from Dev to Test and realized that I missed making a change. Am I able to just switch that Update Set back to "In Progress" and make changes? Also, does anybody know abo...
Experts, I have a list of manufacturers and vendors which I need to load into the platform. The platform is enabled with Data Normalizations plugin. Most of these manufacturers / vendors are non-existent in the Normalized Company table (cds_client_na...
Hello We had created a Record producer to the Incident form. Amongst the variables for this Record Producer, is a Description field which was mapped to the Description field on Incident. During meetings regarding this functionality, it was determin...
Advanced Reference qualifier not working in ServiceNow workspace. As same functionality working as expected in Classical UI. I tried with the attribute "ref_qual_elements" but it's not working in workspace Thank in advanceShrikant
I have a requirement that only Problem Managers should be able to create problem tasks I tried Controlling Through List Control giving Problem_manager role under New Role without omitting New Button This is not working there is one OOB ACL - it...
Hi Experts, We have requirement to populate group members to a field when assignment group is changed or form loaded, this is on native UI Form. I tried client script and script include but users are not populated.Request to share your inputs Scrip...
