Hi,Recently our service desk couldn't view the new activities (additional comments, worknotes) on the form. So I increased the view limit from 250 to 350 (glide.history.max_entries). After sometime again similar issue started as the incident was very...
How do I get the catalog item name to show up here instead of the description? These are requested item surveys that I created: I've already tried modifying the assessment_list UI page by replacing "description" in line 72 with "name" which is the v...
I'm trying to put a Link ("Download") on my page, to return a text attachment. The link is visible if the attachment exists. The link just points to a url fed to it through a client state param. Clicking the link downloads a file under the correct fi...
I have created two fields on Incident table: Time Spent (Value in minutes of time spent working on this item for current update)Total Time Spent (Sum of all Time Spent entries on the ticket) I need assistance with writing the business rule that updat...
I created new metric definitions for the sc_task table. I have never created a relationship between tables before. How can I make a 1-to-many relationship between sc_task and metric_instance? Only the metrics that relate to that task and the task ID ...
Hi Community,Custom Action in the Flow Designer shows an Error: Cannot read property "sys_id" from null,Detail: Cannot read property ". I am trying to integrate two ServiceNow instances using 'Post' method in custom Rest Message in Custom action insi...
I am looking for reference document/ examples to deploy windows virtual machines in VMWare using ServiceNow Cloud Accelerator or with Integration Hub using VMWare vSphere API. Is there some reference document which explains on how we can have Service...
We have implemented OKTA SSO integration using Multi Provider SSO plugin. Now the requirement is to implement the flow as1) Once user logged in from OKTA SSO, should be redirect to Service Portal2) Once user logged in from ServiceNow login page using...
Hello,I would like to get the status of case (opened , closed at, opened by etc) from related list in incident. .var grCase=new GlideRecord('incident'); grCase.addEncodedQuery('^RLQUERYsn_customerservice_case.incident,>=1^stateNOT IN6,3,7^ENDRLQUERY'...
i want to show the insights in the user experience dashboard that which user is directly landing on the home page or which user is landing on the other page after login to servicenow
Hi ,I'm seeing Duplicate entries( some times 4 times for same fields) on the Activity log for incident record.I have checked that workflow properties checkbox 'Run after bus.rules run' is not active.I have no BRs on the incident with current.update()...
Virtual Agent Simulator (Tokyo) (Course) I am having trouble in getting the task below completed : Task 1: Design topic to help trouble shoot internet issues and transfer to live agent if it’s not resolved Okay, it's time to roll up your slee...
I'm providing a TextArea so users can add multiple values at once to a text list that will be captured elsewhere. The usual use case is that the user adds one value at a time, but once in a while they will add several values at once, generally copied...
When we go to service portal and click on 'Manage Access', getting an alert box with error 'Cannot connect to SailPoint IdentityNow server. Please contact Administrator. Error Code 001- Check Admin Setup.', Can anyone help me on this.
Hello Everyone, How to make variables and variable set Global to reuse in multiple catalog items. Thanks!Chhavi Agnihotri