Hello Community,I have successfully configured CTI integration with Twilio using a paid Twilio subscription, and it's working fine. However, I am currently facing an issue with call recording.Could someone please assist me in configuring the call rec...
Hello All, I have implemented an Inbound Email Action to copy attachments from email replies to the corresponding engagement record. While this is working as expected, it also copies Outlook signature images (typically less than 18 KB) along with the...
I have a problem with translating, in Quiz table (setting language is set to Italian) if I try to make a copy from an existing quiz, the quiz name will be start with(copia di ....) and then I change the name to be for ex. (Test) If I try to switch la...
Hello ServiceNow experts, please help on how to hide this impact card on the Incident form in Service Operations Workspace -
Hello community, I have a couple of questions about script include return types in ServiceNow:Return Data Types: When writing a script include, what type of data should we ideally return when the script include is called from the client-side (client ...
Does anyone know what drives the security behind this part of the workspace (see image), or which ACL it would be? I am currently trying to set up access for users without the itil role. I have access to the workspace and homepage working, but they...
Introduction: Why Object-Oriented Programming (OOP) Matters for ServiceNow Architects & DevelopersAs ServiceNow architects and developers, we often deal with complex workflows, redundant scripts, and difficult-to-maintain logic. Without a structured ...
Hi, I am new in flow designer i have one requirment created the maintain item that containing a variable location, of type list collector .if user selected the three location ,so three catalog task should be created if four so four task should be cr...
I am building a child widget and defined my custom background color.It got changed but when I see in browser console . It is taking extra padding :15px from .div.modal-body.ngscope...i tried using !important but still not got removed ..please suggest...
Hi, Can you please explain it in a line or two? A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their incident list. What would you suggest to fix this issue?1. Use the system properties to corr...
Hi, How to hide advance shipment tab in my workspace.
I have a flow with total actions numbering 60, which includes flow logics in there. I saw articles that a flow cannot have more than 50 actions. So, my question is if its the number of actions that are triggered during a flow that cannot exceed 50, d...
Hello every one, I have one scenario, where we have lot of empty data in one field in source table. How can we copy empty field data in target table. If i check mark "Copy empty fields in data source" It will impact on all fields in transform map.C...
How can I hide the "Financials" tab in the Service Builder and is it possible to do without script ?
Hello Community,I am trying to build a KPI for HR cases which have not been updated in last 14 days using platform analytics.This is needed to analyze backlog trends over time. I need to ability to select months like Jan 2025, Feb 2025, YTD etc and t...
