Business Rule not updating task when triggered from workflow

[cfran5991]

I have a business rule on a custom table that runs when the status is updated. It works successfully when I update the record manually. When I execute a workflow to update the record, I've logged and verified it does trigger the business rule, but the update on the task record does not work. The only difference that I can see is that when the workflow is executing, it is running as 'guest', and not the actual user that triggered the workflow.

Summary/Additional notes:

-Business rules runs after update

-Advanced script does not do an update on the current table, but does a glide record to update a record on the sc_task table

-It works when a user manually updates the field to trigger the business rule

-It hits the business rule, but does not update the task when the workflow triggers the business rule. The workflow shows 'guest' updated the record.

[cfran5991]

That didn't work either, I've tried the order of 100, 200, 1000, 10,000, and 99,999 now.

[Abhinay Erra]

That is weird. BTW in line 18, it should be gs.getUserID() instead of gs.getUserId(). Can you turn on debug business Rule Details and see if it can give us a clue. I can hop on to the instance if is a personal dev instance.

[cfran5991]

I hardcoded the assigned_to since that screenshot, still nothing. I'll turn on debug business rules. If that doesn't provide anything I can submit something in hi since this is not a personal dev instance

[Michael Ritchie]

try putting gs.log("in business rule") at line 2 just to see if you get anything.   If something errors below it will bail from the script so this should at least let you know it starting to execute.

[cfran5991]

I put gs.logs all throughout it, everything looked correct. I also put a try catch around the updateTask.update() and didn't see any errors