Business Rule not updating task when triggered from workflow

[cfran5991]

I have a business rule on a custom table that runs when the status is updated. It works successfully when I update the record manually. When I execute a workflow to update the record, I've logged and verified it does trigger the business rule, but the update on the task record does not work. The only difference that I can see is that when the workflow is executing, it is running as 'guest', and not the actual user that triggered the workflow.

Summary/Additional notes:

-Business rules runs after update

-Advanced script does not do an update on the current table, but does a glide record to update a record on the sc_task table

-It works when a user manually updates the field to trigger the business rule

-It hits the business rule, but does not update the task when the workflow triggers the business rule. The workflow shows 'guest' updated the record.

[Michael Ritchie]

Please tell me a little more about your workflow...

What table is the workflow executing against?   I ask since you mention custom table yet your business rule is update sc_task

How are you setting the status value of this custom record in your workflow?

Is the status of your custom record getting successfully saved by the workflow?

[cfran5991]

I've got a hi ticket opened for this now. I'll try to update this later with what the problem/resolution was.

[Zod]

Hey ... any news on that?

I face the same thing.

When using 'before' it works .. just 'after' does not seem to get triggered properly.

Lost already quite some time as I was assuming I did something stupid - but looks like it's system behavior ;-(

[pawel_staszewsk]

Maybe this is security issue?

Did you check what role is needed to update sc_task record?

        Has gs.getUserid() this role?

        If you are not sure add a check if user has role to update this record and throw gs.error to log