Business rule not working

[Nishitha Yedala]

Hi Everyone,

I am trying to create Incident for the failed ATF tests and I am using business rule to create them. I am using the below business rule and the incident is getting created but with undefined values in the description field.

Please let me know where I am doing wrong or is any other way.

When to Run:

when : after

Insert: checked

Update: checked

Filter condition: Status is Failure

Script:

(function executeRule(current, previous /*null when async*/) {

    //var testName = current.test;

    var testName = current.testt;

    gs.info('ATF failure detected for test: ' + testName);

    var inc = new GlideRecord('incident');

    inc.initialize();

    inc.short_description = 'ATF Test Failed: ' + testName;

    inc.description =

        'An ATF test has failed.\n\n' +

        'Test Name: ' + testName + '\n' +

        'Failure Message: ' + current.first_failing_step.summary + '\n' +

        'Executed By: ' + current.sys_created_by + '\n' +

        'Execution Time: ' + current.start_time + '\n\n';

    // Additional fields

    inc.contact_type = 'self-service';

    inc.category = 'incident';

    inc.u_choice_issue = 'other'; // Adjust this if "other" is not a valid choice value

   // inc.caller_id = gs.getUserID(current.sys_created_by) || gs.getUserID(); // fallback to system user if not found

    // Optional categorization

    inc.impact = 3;

    inc.urgency = 2;

    var incSysId = inc.insert(); // Pending (optional, if using same values as RITMs)

    if (incSysId) {

        gs.info('Incident created for failed ATF test: ' + testName + ' (Sys ID: ' + incSysId + ')');

    } else {

        gs.warn('Failed to insert incident for ATF test: ' + testName);

    }

})();

Output:

Description: 

An ATF test has failed.

Test Name: undefined

Failure Message: undefined

Executed By: undefined

Execution Time: undefined

Thanks in advance!

[Ankur Bawiskar]

@Nishitha Yedala 

Seems your field names etc are wrong, check below

BR should be on "sys_atf_test_result"

Condition: Status [Changes To] Error

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here(function executeRule(current, previous) {

    var testName = current.test.name || current.test; // Get test name
    gs.info('ATF failure detected for test: ' + testName);

    var failureMessage = current.first_failing_step ? current.first_failing_step.summary : 'N/A';

    // Get user display name from sys_created_by reference
    var executedBy = 'Unknown';
    if (current.sys_created_by) {
        var userGR = new GlideRecord('sys_user');
        if (userGR.get('user_name', current.sys_created_by)) {
            executedBy = userGR.getDisplayValue();
        }
    }

    var executionTime = current.getValue('start_time');

    var inc = new GlideRecord('incident');
    inc.initialize();

    inc.short_description = 'ATF Test Failed: ' + testName;
    inc.description =
        'An ATF test has failed.\n\n' +
        'Test Name: ' + testName + '\n' +
        'Failure Message: ' + failureMessage + '\n' +
        'Executed By: ' + executedBy + '\n' +
        'Execution Time: ' + executionTime + '\n\n';

    inc.contact_type = 'self-service';
    inc.category = 'incident';
    inc.u_choice_issue = 'other'; // Adjust if needed

    inc.impact = 3;
    inc.urgency = 2;

    var incSysId = inc.insert();
    if (incSysId) {
        gs.info('Incident created for failed ATF test: ' + testName + ' (Sys ID: ' + incSysId + ')');
    } else {
        gs.warn('Failed to insert incident for ATF test: ' + testName);
    }


})(current, previous);

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