Multi row variable set data is not showing In the RITM

[kumar22]

Hi Team,

Once the catalog form is submitted, the Multi-row variable set details are not visible for newly created catalog item in the RITM variable section. For the old catalog items it's working as expected. 

No scripts are working on displaying the variable set data, It shows "No data to display" and the variable set data is visible in the portal.

Please advise how to achieve this?

Thanks in advance.

[Harish_K07]

Hi @kumar22 ,

It is possible that you have set the Value action in your UI policies to 'Clear value'. If this operation is really necessary then limit it by checking only the 'Applies on a Catalog Item view' checkbox in UI policy.

Mark as correct and helpful if it solved your query.

Regards,

Harish

[pavana3]

Hi @Harish_K07 

Value action Leave alone only for all my UI Policy and there is no scripts through sp portal if i will submit catalog which is having MRVS with rows its not displaying Data in RITM and TASK's if i will use serviceNOw native UI means serviceNOw client (in catalog clicking on try it ) in this view after sumit RITM getting rows with data for MRVS 

how to solve this problem and why like this ?

[harishk07]

Hi @pavana3 

I suggest to check the following aspects. This is usually a display configuration or an ACL issue -

• You can check impersonating to someone with relevant roles to make sure this is not happening because of missing 'read' rights on MRVS variable tables.
• Are the MRVS rows present in the underlying table (sc_multi_row_question_answer) after portal submission? 
• Check the 'Availability' and 'Visibility' setting of the variables

• Are there any Client Scripts or UI Policies that might hide or clear MRVS variables on submission? - Check for onSubmit or onChange scripts.

• If UI Policy or Client Script is clearing MRVS:

  • Identify and disable/hide the rule for portal context.

  • Adjust the UI Policy action to Leave alone on visible and ensure Applies on checkboxes are correct (only catalog item view vs portal view).

• Have you tested with a fresh catalog item with just the MRVS (no other customizations) via portal to isolate if the issue is general or specific to this item?
• Are there any errors in JavaScript console in portal or in background logs (syslog) after submission? - Might indicate widget failure. If customized widget, then that may not support MRVS properly.

Mark as correct and helpful if it solved your query.