Business Rule on update does not update a field

[Jesus Nava]

Hello experts, please I need your help, I created a BR in incident table,  in which the rule is that if the assignment group changes, then the incident is set as resolved. once it is set as resolved it needs to create a new record on a different table I created, the rest works fine, the actions I set work fine except for the state, it remains the same and is not set as resolved, here is what I have:

so at the time the incident is updated and changed to the test group does not update the incident state to resolved, the other fields are updated but not the state, is there anything I'm not doing well?

thank you!

[Craig Gruwell · Accepted solution]

Hi Jesus,

Have you tried using Script Tracer? 

https://docs.servicenow.com/bundle/utah-api-reference/page/script/debugging/concept/script-tracer.ht... 

Open an incident for testing

Launch Script Tracer

Prior to saving the incident record with the Assignment Group = Test, start the Tracer

Once updated, stop the Tracer

Filter the results for table = Incident

Review the results

[Jesus Nava]

Excellent! using it I checked there were 2 other BRs that were setting the field as in progress,

Thank you! great help!