Business rule to create request item in a Catalog item

[Dileep2]

Hi All,

I have to create a Business rule on sys_user for any new records created by "ta_admin" then create that new user request with the variable incident management role as ‘normal user’ in  the Tenforce catalog item.

Thank you.

[Community Alums]

Hi @Dileep2 

Could you please clarify your requirements in more detail? From what I understand, you want to submit a Catalog Item through a Business Rule. This Catalog Item includes a variable for the Incident Management Role, and you would like the value of this variable to be set as "Normal User."

Thanks

[Rohit99]

Hi @Dileep2,
Try with following script in BR.

(function executeRule(current, previous /*null when async*/) {

var req = new GlideRecord('sc_request');
req.initialize();
req.requested_for = current.sys_id; // Set the new user's sys_id
req.cat_item = '9a01ae80838112103fcc95d0deaad39e'; // Replace with actual sys_id of the Tenforce catalog item
req.short_description = 'User role assignment for ' + current.user_name;
var reqID = req.insert(); // Insert the request

var ritm = new GlideRecord('sc_req_item');
ritm.initialize();
ritm.request = reqID;
ritm.cat_item = '9a01ae80838112103fcc95d0deaad39e'; // Same catalog item as menetioned above
ritm.requested_for = current.sys_id; // Associate with the new user
ritm.short_description = 'Role assignment for ' + current.user_name;
var ritmID = ritm.insert(); // Insert the RITM

var each_variable = new GlideRecord('sc_item_option');
each_variable.initialize();
each_variable.item_option_new = '44816ac0838112103fcc95d0deaad3aa';   // varible sys_id like my catlog item requested for and type so I provided sys id of requested for
each_variable.value = current.sys_id;   // sys id of requested for
var get_each_var = each_variable.insert();

// for each varible you have to create a record in sc_item_option like above

// Assigning the role variable to the RITM
var variable = new GlideRecord('sc_item_option_mtom');
variable.initialize();
variable.request_item = ritmID; // Associate with the new RITM
variable.sc_item_option = get_each_var;
var sys_var = variable.insert();


})(current, previous);

Please mark my response as correct and helpful if it helped solved your question.

Thanks,

Rohit Suryawanshi