Business rules are running multiple times for one application module in service now.

[Naveen6]

For one of the application(extending from sc_request table) in our instance... Business rules are running 2 times when the request is closed.

It is happening when ever closing the final task of that request then it is automatically closing the request (changing status to Completed) and business rules are running twice, So users getting emails multiple times.

Could anyone suggest what causing the issue. I have tried to change to order of business rules.. but no luck.

Thanks in Advance.

[saritha9]

Deactivate the business rule which is running multiple times and see if the status is changing to Closed Complete. If Yes then there might be another business rule which is triggering. If No try to remove current.update() in your business rule or workflow.

[Ahmed Drar]

Thanks Ram ! it seems that these BR running on main table sc_request as well as the extended table. make sure that you run the business rule on either the parent table or the extended table depend on your need

[Naveen6]

Thanks to everyone.. In one of the BR there is current.update... After removing this line..it worked