Button to copy and insert a new ticket into table

[cnharris1]

Good morning developers,

I need a little help. I was tasked with creating a button on our Service Portal for Closed Tickets. This button will be called Reoccurrence. The functionality is for the user to be able to go to a closed ticket from the Ticket Conversations view and be able to copy the fields from the closed ticket and create a new ticket and redirect them to the ticket in Ticket Conversations. I read over several articles on the community where other developers created buttons but I couldn't find anything on what I'm trying to do.

I did find this article: https://serviceportal.io/create-custom-action-buttons-service-portal/ which was helpful but I still can't get the button to do what I need it to do. I have attached a few screenshots of my code. Any help will be greatly appreciated.

Here's a copy of the page of where I want the button:

Here's my code from the widget that I created:

Best regards,

cnharris

[Knight Rider]

Replace Lince no 8 with below

 Line 8: (Replace below statement with your current)

Var gr =  new GlideRecord('incident');

gr.initialize();

You have only below there

 gr =new GlideRecord('incident');

-Vinay.

[cnharris1]

I place the gr.initialize() in my code but for some reason, its still not creating a new record. 

Here's my code: 

[cnharris1]

I think I may have figured part of it out. The record is being created but how would I copy the values from the current ticket over to the new ticket in the portal?

[Knight Rider]

Can you put log messages  and check if you are getting any  input values.

for example like below:

Put log message for input

gs.log(input.short_description) and click on Reoccurrence button. see if there is any data in it.

-Vinay.

[cnharris1]

I put the gs.log(input.short_description) in the code and in the system logs, its coming back as undefined.